Housekeeper

ACS Group; Manchester; On-site; GBP 35,000 - 50,000; Full time

Job summary

ACS Group seeks an experienced Housekeeper for a large private residence in London. The role focuses on silent service, flawless home management, and privacy, reporting to the House Manager/Butler as part of a small professional household team.

Responsibilities include luxury housekeeping, climate oversight, wardrobe care, evening turndown, deliveries, storage, and strict confidentiality. The ideal candidate has 3+ years in private UHNW households and strong discipline.

Qualifications

• 3+ years’ experience in private UHNW households.
• Excellent professional housekeeping skills and knowledge of luxury materials and finishes.
• Confident use of household equipment (humidifiers, dehumidifiers, air purifiers, cleaning systems, and timers).
• Experience caring for delicate items and high-value wardrobes.
• Clear, concise communication and absolute discretion.
• Verifiable references from previous private households.

Responsibilities

• Maintain exceptional cleanliness across all four floors and all rooms, including spa and gym areas.
• Carry out daily and weekly cleaning schedules with care for luxury surfaces.
• Conduct deep cleans when the family is away, including linen inventory and labelling.
• Monitor climate, air quality, and lighting to maintain a comfortable home environment.
• Oversee laundry, delicate fabrics, and coordination of dry cleaning.
• Perform evening turndown service and ensure bedrooms and bathrooms are pristine.
• Log daily tasks and climate readings, and maintain confidentiality and privacy.

Skills

Housekeeping

Discretion

Time management

Communication

Job description

About the Role

We are seeking an experienced, discreet and detail-oriented Housekeeper to join the household team of a large private residence in London.

It is a position in a silent service environment, focused on flawless home management, comfort and the quality of the living environment, always with complete respect for the family’s privacy.

You will report to the House Manager / Butler and work as part of a small, professional household team.

Key Responsibilities:

Luxury Housekeeping & Presentation

• Maintain exceptional standards of cleanliness across all four floors, including formal reception rooms, the spa area (pool, sauna and hammam), kitchen, gym, bedrooms, studies and family areas.
• Carry out daily and weekly cleaning schedules, including specialist care of natural stone, solid wood, metals, leather and other luxury surfaces.
• Conduct deep cleans while the family is away, including steam sanitisation, linen inventory, storage organisation and detailed labelling.

Climate, Air Quality & Technical Oversight

• Maintain a comfortable atmosphere throughout the home, including temperature, humidity, air quality and lighting.
• Monitor temperature and humidity sensors, and PM and CO₂ levels where available.
• Maintain humidifiers, dehumidifiers, air purifiers and extraction systems.

Laundry & Wardrobe Care

• Manage the full laundry cycle: sorting, delicate washing, careful drying, steaming and ironing.
• Care for children’s clothing, luxury fabrics and labelled linen sets.
• Coordinate dry cleaning, making sure items go out and come back on time.

Evening Turndown Service

• Air rooms, set soft lighting and tidy living areas.
• Prepare bedrooms: beds, pyjamas and throws, drinking water, curtains and blinds, and a final freshness check.
• Prepare bathrooms: fresh towels, replenished amenities, and spotless surfaces and mirrors.

Coordination & Communication

• Work from checklists and logs, with daily reports on completed tasks, issues and climate readings.
• Work closely with the rest of the household staff.
• Strictly observe confidentiality (NDA), privacy and “do not disturb” protocols.

Deliveries, Couriers & Returns

• Receive, inspect and log deliveries, recording any damage.
• Prepare returns and exchanges, arrange courier collections and track shipments.

Storage, Stock & Inventory

• Keep storage areas immaculate, labelled and managed on a FIFO basis.
• Carry out weekly and monthly inventories of linen and consumables, reordering when stock reaches set minimum levels.
• Photograph incoming deliveries and keep all storage areas in order.

Requirements

• 3+ years’ experience in private UHNW households, including experience in a silent service environment.
• Excellent professional housekeeping skills and knowledge of caring for luxury materials and finishes.
• Confident use of household equipment: humidifiers, dehumidifiers, air purifiers, cleaning systems, and basic apps and timers.
• Experience caring for delicate items and high-value wardrobes.
• Clear, concise communication.
• Excellent time management, accuracy and organisation.
• Absolute discretion and respect for confidentiality.
• Verifiable references from previous private households.

Work Location: In person