Housekeeper

ACS Group; Liverpool; On-site; GBP 42,000 - 65,000; Full time

Job summary

ACS Group is seeking an experienced Housekeeper to join a private residence in London. This role focuses on discreet, flawless home management across four floors, including spa, gym, and luxury living areas.

The ideal candidate will have 3+ years in private UHNW households, exceptional housekeeping skills for luxury materials, and a commitment to confidentiality and privacy. Daily reporting and coordination with the Household staff are essential.

Qualifications

• 3+ years’ experience in private UHNW households.
• Experience in a silent service environment.
• Excellent housekeeping skills; care for luxury materials.
• Confident use of household equipment (humidifiers, dehumidifiers, air purifiers, cleaning systems).
• Experience caring for delicate items and high-value wardrobes.
• Clear, concise communication.
• Excellent time management, accuracy and organisation.
• Absolute discretion and confidentiality.
• Verifiable references from private households.

Responsibilities

• Maintain exceptional cleanliness across all areas of the home.
• Follow daily and weekly cleaning schedules for luxury surfaces.
• Perform deep cleans including linen inventory and labelling.
• Monitor climate, air quality, and lighting; adjust as needed.
• Manage laundry and wardrobe care; coordinate dry cleaning.
• Provide evening turndown service and room prep.
• Log daily tasks, issues, and climate readings; report to House Manager.
• Receive deliveries and coordinate returns and storage.
• Keep storage areas immaculate with FIFO inventory.
• Maintain confidentiality and respect privacy.

Skills

Private household experience

Discretion

Time management

Attention to detail

Communication skills

Experience with luxury materials

Tools

Humidifiers

Dehumidifiers

Air purifiers

Cleaning systems

Timers

Job description

About the Role

We are seeking an experienced, discreet and detail-oriented Housekeeper to join the household team of a large private residence in London.

It is a position in a silent service environment, focused on flawless home management, comfort and the quality of the living environment, always with complete respect for the family’s privacy.

You will report to the House Manager / Butler and work as part of a small, professional household team.

Key Responsibilities:

Luxury Housekeeping & Presentation

• Maintain exceptional standards of cleanliness across all four floors, including formal reception rooms, the spa area (pool, sauna and hammam), kitchen, gym, bedrooms, studies and family areas.
• Carry out daily and weekly cleaning schedules, including specialist care of natural stone, solid wood, metals, leather and other luxury surfaces.
• Conduct deep cleans while the family is away, including steam sanitisation, linen inventory, storage organisation and detailed labelling.

Climate, Air Quality & Technical Oversight

• Maintain a comfortable atmosphere throughout the home, including temperature, humidity, air quality and lighting.
• Monitor temperature and humidity sensors, and PM and CO₂ levels where available.
• Maintain humidifiers, dehumidifiers, air purifiers and extraction systems.

Laundry & Wardrobe Care

• Manage the full laundry cycle: sorting, delicate washing, careful drying, steaming and ironing.
• Care for children’s clothing, luxury fabrics and labelled linen sets.
• Coordinate dry cleaning, making sure items go out and come back on time.

Evening Turndown Service

• Air rooms, set soft lighting and tidy living areas.
• Prepare bedrooms: beds, pyjamas and throws, drinking water, curtains and blinds, and a final freshness check.
• Prepare bathrooms: fresh towels, replenished amenities, and spotless surfaces and mirrors.

Coordination & Communication

• Work from checklists and logs, with daily reports on completed tasks, issues and climate readings.
• Work closely with the rest of the household staff.
• Strictly observe confidentiality (NDA), privacy and “do not disturb” protocols.

Deliveries, Couriers & Returns

• Receive, inspect and log deliveries, recording any damage.
• Prepare returns and exchanges, arrange courier collections and track shipments.

Storage, Stock & Inventory

• Keep storage areas immaculate, labelled and managed on a FIFO basis.
• Carry out weekly and monthly inventories of linen and consumables, reordering when stock reaches set minimum levels.
• Photograph incoming deliveries and keep all storage areas in order.

Requirements

• 3+ years’ experience in private UHNW households, including experience in a silent service environment.
• Excellent professional housekeeping skills and knowledge of caring for luxury materials and finishes.
• Confident use of household equipment: humidifiers, dehumidifiers, air purifiers, cleaning systems, and basic apps and timers.
• Experience caring for delicate items and high-value wardrobes.
• Clear, concise communication.
• Excellent time management, accuracy and organisation.
• Absolute discretion and respect for confidentiality.
• Verifiable references from previous private households.

Work Location: In person