Housekeeper

NHS; London; On-site; GBP 30,000 - 32,000; Full time

Job summary

University College London Hospitals NHS Foundation Trust seeks a dedicated Housekeeper for their neonatal unit. This role ensures high-quality patient care by supporting nursing staff through cleaning, stock management, and communication with the multidisciplinary team in a fast-paced environment. Applicants should possess customer service experience and a commitment to high standards of care.

Qualifications

• Good standard of written and spoken English.
• Previous experience in a customer service/catering environment.

Responsibilities

• Ensure delivery of high standard non-clinical services to patients.
• Maintain cleaning of equipment and stock ordering.

Skills

Customer Service

Stocktaking

Basic Computer Skills

Communication

Job description

Go back University College London Hospitals NHS Foundation Trust

Housekeeper

The closing date is 13 June 2025

The Housekeeper is a member of the nursing support team, which provides a 7 day a week service for the Unit including ITU, SC and Transitional Care, working under the direct supervision of the trained nursing staff. The contribution of the Housekeeper support team enables the nurses to spend more time caring for the babies and their families and helps to provide a suitable environment for this care to take place.

If you have the relevant experience in customer service, stocktaking, and are able to demonstrate a keen interest in providing high quality care to our babies and families. We can offer you a variety of developmental opportunities within a supportive friendly environment.

Our NICU is the Level 3 unit for the North Central London area which provides specialist intensive care for critically ill babies. We also have close links with an on-site fetal medicine unit which is a regional, national and international referral center for fetal medicine, caring for more than 7,000 patients each year. In addition, they have an internationally recognised multidisciplinary team (MDT) who offers individualised care for pregnant women and their families, when there is a concern for the health of an unborn baby. Currently we care for 21 intensive / high dependency care babies, 11 special care babies and 12 transitional care cots.

Main duties of the job

This post is designed to help maintain a high standard of patient centred care by being an integral part of the ward team. The Ward Housekeeper will ensure the delivery of high standard non-clinical services to patients. This will include stock ordering, catering, environment, minor maintenance, and cleaning of equipment.

They are an important part of the neonatal team and would be working closely with the Multi-disciplinary team - Nursing, Admin, Medical, Allied health professionals, Medical Physics teams and Clinical Reps on a daily basis.

You will maintain high standards of care throughout, communicate with the MDT, and support and foster safe practice on the neonatal unit.

About us

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

National Hospital for Neurology and Neurosurgery

Royal National ENT and Eastman Dental Hospitals

University College Hospital Grafton Way Building

Royal London Hospital for Integrated Medicine

University College Hospital Macmillan Cancer Centre

The Hospital for Tropical Diseases

University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

Job responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff*

* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.

UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working.

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

Person Specification

Knowledge and Qualifications

• oUnderstanding of routine work procedures gained through induction or on the job training

Experience

• oGood standard of written and spoken English
• oPrevious experience in a customer service/catering environment

Skills and Abilities

• oBasic computer skills
• oAble to order stock and implement stock rotation

Communication

• oAble to communicate accurately and effectively with patients and colleagues

Personal and People Development

• oWilling to produce a personal development plan with manager

Specific Requirements

• oAbility to articulate why they have applied for the post

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University College London Hospitals NHS Foundation Trust

Address

Elizabeth Garrett Anderson Wing, University College London Hospital

£30,039 to £31,088 a yearper annum inclusive of HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

309-UCLH-6402

Job locations

Elizabeth Garrett Anderson Wing, University College London Hospital