Housekeeper

Anchor Hanover Group; Ilkeston; On-site; GBP 20,000 - 24,000; Full time

Job summary

An established industry player is seeking dedicated cleaning staff to maintain a safe and pleasant environment for customers. This role involves ensuring cleanliness in both home and communal areas, adhering to health and safety protocols, and utilizing cleaning products effectively. Ideal candidates will possess strong organizational skills and a friendly demeanor, capable of working independently or as part of a team. Join a diverse and inclusive workplace that values respect and empowers its members to thrive.

Qualifications

• Previous cleaning experience and knowledge is desirable.
• Understanding of data protection and safeguarding of vulnerable adults.

Responsibilities

• Ensure the location is clean, pleasant, and safe for customers.
• Follow health and safety procedures and use cleaning products effectively.

Skills

Organizational Skills

Interpersonal Skills

Time Management

Empathy Skills

Teamwork

Customer Service

Education

Customer Service NVQ2

Tools

Carpet Cleaners

Job description

Reporting into the Location Manager, responsibilities will include:

• Ensuring that the location is clean, pleasant, and safe for customers in either their home environment or communal areas. Ensuring that cleaning products are used effectively, with instructions and health and safety procedures being followed at all times.

Required knowledge & experience:

• Customer service NVQ2 would be advantageous.
• Previous cleaning experience and knowledge is desirable.
• Use of cleaning products in a safe manner.
• Knowledge of cleaning procedures, including use of equipment e.g., carpet cleaners.
• Understanding of data protection, confidentiality, and safeguarding of vulnerable adults.
• Health & safety in the workplace, including Control of Substances Harmful to Health (COSHH).

Required skills:

• Well organized with good time management skills.
• Strong interpersonal and empathy skills and a friendly personality.
• Able to work individually and as part of a team.
• Ability to prioritize and plan around customer needs.

Anchor is proud to be an equal opportunity employer. We are proud to have an LGBT+ resident group, and also BAME, LGBT+ and Disabled colleague networks. These work closely with the organisation to celebrate diversity, address concerns, review policy and practice, and empower their members. We recruit, train, and promote without discrimination on the basis of race, religion, colour, sex, gender identity, sexual orientation, disability, age, or other protected status. One of our values is ‘respect’, therefore we do not accept harassment or discrimination from any colleague, resident, or third party.

Please note all applicants must already hold the legal right to work in the UK to apply for this role.