Housekeeper

Audley Villages; Greater London; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Work life balance

Company pension scheme

28 days holiday

50% discount on food and drinks

Staff guest suites discounts

Audley Academy training

Employee discount portal

Healthcare Cash Plan

Refer a friend bonus

Free uniform

Job summary

Audley Villages is seeking a Village Housekeeper to deliver an exceptional housekeeping service across our luxury retirement village and within owners’ private homes. You will maintain communal areas, support laundry, and prepare guest suites, ensuring every space reflects Audley’s high standards.

You’ll bring care, attention to detail and a customer‑focused approach, building positive relationships with owners and guests while working both independently and as part of a team.

Qualifications

• Experience in housekeeping or hospitality is preferred.
• Able to work independently and as part of a team.
• Comfortable working in owners' private homes and communal village spaces.

Responsibilities

• Cleaning and maintaining communal areas across the village to a high standard.
• Provide housekeeping services within owners’ private homes, including linen changes and general tasks.
• Prepare and clean guest suites, ensuring presentation for arrivals.
• Support laundry duties, including washing, ironing and folding.
• Replenish supplies and handle equipment safely.
• Identify and report maintenance issues or hazards.
• Respect owners’ homes, belongings and privacy at all times.
• Collaborate with the village team to create a welcoming environment.

Skills

Housekeeping

Attention to detail

Communication

Time management

Job description

At Audley, we’re proud of the exceptional environments we create for our owners and guests. Our luxury retirement villages are beautifully designed places to live, visit and work – and our housekeeping team plays a vital role in keeping them that way.

We’re looking for a Village Housekeeper to join our team, providing an exceptional housekeeping service across the village as well as within our owners’ private homes.

The Role

As a Village Housekeeper, you’ll help ensure our village always looks and feels its best.

Your role will be varied. One day you might be looking after our beautiful communal spaces and guest suites, and the next providing a housekeeping service within an owner’s home.

You’ll take pride in the small details, build positive relationships with our owners and deliver the same high standards wherever you are working.

Your responsibilities will include:

• Cleaning and maintaining communal areas throughout the village to an exceptional standard.
• Providing professional housekeeping services within owners’ private homes, including cleaning, changing bed linen and general household tasks.
• Preparing and cleaning our guest suites, ensuring they are beautifully presented and ready for arriving guests.
• Supporting laundry services, including washing, drying, ironing and folding.
• Replenishing housekeeping supplies and ensuring cleaning equipment is used and stored safely.
• Identifying and reporting maintenance issues, hazards or damaged equipment.
• Respecting owners’ homes, belongings, privacy and individual preferences at all times.
• Working closely with the wider village team to create a welcoming and exceptional environment for owners and guests.

About You

You don’t necessarily need to have worked in a retirement village before. We’re looking for someone who genuinely cares about providing a great service and takes pride in doing a job well.

Previous experience in housekeeping, domestic cleaning, hospitality or a similar environment would be an advantage, although full training will be provided.

You’ll be:

• Friendly, approachable and comfortable building relationships with our owners.
• Reliable, trustworthy and respectful when working within someone’s home.
• Someone with excellent attention to detail and high standards of cleanliness.
• Organised and able to manage your time effectively.
• Happy working independently as well as part of a wider team.
• Flexible and willing to support different areas of housekeeping across the village.

What Can We Offer You?

• Work life balance
• Company pension scheme, with a 5% company contribution
• 28 days holiday (inclusive bank holidays) – Pro rata according to the contract
• 50% discount on food and drinks at all of our restaurants nationwide
• Guest suites at staff rates at all of our luxury villages nationwide
• We can provide you with training and our online Audley Academy will help you build your skills.
• Free membership to our employee discount portal with access to discounts at all major retailers.
• Free membership to our Healthcare Cash Plan Scheme
• Refer a friend bonus scheme
• Free uniform and a lot more…

AEM Living is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also ‘DE&I policy/statement’ housekeeper