Housekeeper

Anchor Hanover Group; Coventry; Hybrid; GBP 12,000 - 15,000; Full time

Job summary

Anchor Hanover Group is seeking a Housekeeper for a 12-month fixed-term contract in Coventry. The role is 25 hours per week and includes weekend and bank holiday working, delivering a clean, safe and homely environment for residents.

You will follow cleaning schedules, use products safely and maintain high hygiene standards across bedrooms and communal areas, while respecting residents’ privacy and confidentiality.

Qualifications

• Previous cleaning experience is desirable.
• A customer service NVQ Level 2 or equivalent is desirable.
• Knowledge of the safe use and handling of cleaning products.
• Understanding of cleaning procedures and the use of equipment such as carpet cleaners.
• Understanding of data protection, confidentiality and safeguarding of vulnerable adults.
• Knowledge of workplace health and safety, including COSHH.
• Importance of maintaining a clean, safe and comfortable environment for residents.

Responsibilities

• Ensure the home is clean, pleasant, comfortable and safe for residents, visitors and colleagues.
• Use cleaning products safely, following instructions and health and safety procedures.
• Maintain high standards of cleanliness and hygiene throughout the home.
• Follow cleaning schedules and prioritise tasks to meet residents' needs.
• Work as part of a team to provide a welcoming, clean and homely environment for residents.
• Respect residents’ privacy, dignity and personal preferences at all times.
• Comply with infection prevention and control procedures and maintain confidentiality.

Skills

Well organised

Friendly

Team player

Empathy

Reliability

Education

NVQ Level 2 in Customer Service or equivalent

Tools

Carpet cleaners

COSHH awareness

Job description

Housekeeper -12-Month Fixed-Term Contract

Hours: 25 hours per week

Contract: 12-month fixed-term contract

Working pattern: Includes weekend and bank holiday working

Key Responsibilities

Reporting to the Home Manager or Deputy Manager, your responsibilities will include:

• Ensuring that the home is clean, pleasant, comfortable and safe for residents, visitors and colleagues, including bedrooms, communal areas and other shared spaces.
• Ensuring that cleaning products are used effectively and safely, following manufacturers’ instructions and all relevant health and safety procedures.
• Maintaining high standards of cleanliness and hygiene throughout the home.
• Following cleaning schedules and prioritising tasks to meet the needs of residents and the home.
• Working as part of a team to provide a welcoming, clean and homely environment for residents.
• Respecting residents’ privacy, dignity and personal preferences at all times.
• Complying with infection prevention and control procedures and maintaining confidentiality.

Required Knowledge and Experience

• Previous cleaning experience is desirable.
• A customer service NVQ Level 2 or equivalent is desirable.
• Knowledge of the safe use and handling of cleaning products.
• An understanding of cleaning procedures and the use of relevant equipment, such as carpet cleaners.
• An understanding of data protection, confidentiality and the safeguarding of vulnerable adults.
• Knowledge of workplace health and safety, including Control of Substances Hazardous to Health (COSHH).
• An understanding of the importance of maintaining a clean, safe and comfortable environment for residents.

Required Skills and Personal Qualities

• Well organised, with good time management skills.
• Friendly, approachable and able to demonstrate empathy and respect towards residents.
• Able to work independently and as part of a team.
• Able to prioritise and plan tasks around residents’ needs.
• Reliable, flexible and committed to maintaining high standards of cleanliness.
• Willing to work weekends and bank holidays as part of the agreed working pattern.

Please note that all applicants must already have the legal right to work in the UK to apply for this role.