House Porter

HC Facility Management Limited; Matlock; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking dedicated House Porters to ensure guests enjoy impeccably clean public spaces. In this dynamic role, you will manage linen effectively, maintain cleanliness in various areas, and respond promptly to guest requests. Your contributions will significantly enhance guest satisfaction and uphold the company's high standards of service. If you have a 'Can Do' attitude and thrive in a fast-paced environment, this opportunity is perfect for you. Join a team committed to excellence and make a positive impact on guests' experiences.

Qualifications

• Prior experience in a similar role is valued, preferably in hospitality.
• Familiarity with linen management procedures is advantageous.

Responsibilities

• Cleaning public areas like corridors, lobbies, and meeting rooms.
• Managing linen inventory and ensuring cleanliness standards.
• Providing exceptional customer service and maintaining safety protocols.

Skills

Attention to detail

Time management

Customer service

Physical fitness

Teamwork

Flexibility

Adaptability

Self-motivation

Job description

House Porter

Responsible To: Line Manager

Direct Reports: 0

Key Relationships: Coworkers, Guests, and Line Manager

Hours of work: 0-40 hours per week / Available to work some weekends.

Company Overview:

HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving 200+ hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UK to introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.

Job Overview:

Our House Porters play a vital role in ensuring that guests experience impeccably clean public spaces, contributing to their overall enjoyment of their stay. As a House Porter, you’ll be a vital part of our team, contributing to a dynamic and fast-paced environment. Your responsibilities will include efficient linen management, ensuring public areas are kept clean and presentable, and promptly responding to guest requests. Your role involves coordinating linen stock throughout the hotel and upholding the standards of excellence that enhance our guests' satisfaction and enjoyment.

Job Description

Key Responsibilities

• Cleaning designated public areas such as corridors, lifts, lobbies, offices, reception areas, stairs, ironing rooms, changing rooms, and meeting rooms.
• Performing cleaning tasks efficiently and to a high standard within a fast-paced environment.
• Ensure proper storage and manage linen inventory.
• Consistently following company health and safety protocols and procedures, including adherence to COSHH guidelines, promptly reporting any issues, and maintaining linen-related equipment.
• Reporting any maintenance problems, safety hazards, accidents, or injuries to the management team.
• Maintaining cleaning equipment and supplies, ensuring they are used appropriately and safely.
• Collaborating with team members to achieve cleanliness goals and maintain a positive working environment.
• Following instructions from supervisors and managers regarding cleaning schedules and specific tasks.
• Providing exceptional customer service by ensuring public areas are clean and presentable for guests and visitors.

Person Specification

Experience

• Prior experience in a similar role, preferably within a hotel, resort, or hospitality environment, is valued, though not mandatory.
• Familiarity with linen management procedures, such as sorting, folding, and distribution, is advantageous.

Skills and Knowledge

• Physical ability to lift, bend, and stand for extended periods.
• The ability to work individually and as part of a team.
• Strong time management skills.
• Attention to detail.
• Flexibility and willingness to learn.
• A ‘Can Do’ attitude.
• Adaptability to organisational needs.
• Ability to prioritise and multi-task.
• Capability to provide excellent customer service.
• Self-motivation and accountability.
• Ability to work confidentially and with integrity.
• Ability to work under pressure and to follow instructions.
• Awareness of safety regulations and compliance.

Flexibility

• You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.