House Porter

Dorchester Hotel Ltd.; Greater Manchester, Greater London; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a prestigious hotel as a House Porter and be part of a team that delivers extraordinary guest experiences. This role offers a unique opportunity to develop your skills in a supportive environment, where inclusiveness and personal growth are prioritized. Enjoy a range of perks including complimentary hotel stays, discounts on food and beverages, and access to training programs. If you have a passion for service and a keen eye for detail, this is the perfect opportunity to thrive in the hospitality industry.

Benefits

Complimentary stays with breakfast

50% discount on food and beverages

Employee pension scheme

Seasonal ticket loan

Private financial advice

Eye care vouchers

Access to apprenticeships

Social events participation

Referral bonus

Well-being support

Qualifications

• At least 1 year of experience in a 5-star hotel as a housekeeping/linen porter.
• Experience with light/deep cleaning and maintenance tasks.

Responsibilities

• Provide seamless and discreet service with attention to detail.
• Fulfill requests for special setups, supplies, and deep cleaning.

Skills

Verbal communication skills in English

Attention to detail

Physical fitness and endurance

Time and workload management skills

Ability to work independently

Patience and ability to remain calm under stress

Job description

Join us as a House Porter at 45 Park Lane Hotel, recently recognized as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are proud to have the absolute best people in the industry.

When you join us as a House Porter at 45 Park Lane Hotel, you will have a unique opportunity to excel in your field. You will learn from your fellow Legends and our award-winning learning academy to achieve the highest standards in craft, service, and leadership.

What you'll get

• Complimentary stays with breakfast at Dorchester Collection Hotels every year.
• 50% discount on food and beverages at selected bars and restaurants within the Dorchester Collection, and Friends & Family stay discounts at our hotels. Benefit from discounts at various high street and online shops.
• Employee Perks: Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8%); Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
• Training and Development: Access apprenticeships from Level 2 to Hospitality Degree Level 5 through nationally recognized providers.
• Social Events: Participate in events like summer parties, winter balls, pub quizzes, and cultural celebrations.
• Referral Bonus: Earn a £1000 bonus for recommending a friend.
• Well-being Support: Immediate access to well-being advice.

What you'll do

As a House Porter, you'll enjoy your work and take pride in delighting our guests:

• Provide seamless, discreet, and flexible service during the day, with attention to detail, thoroughness, and hygiene to ensure the best guest experience.
• Fulfill requests involving special setups, supplies, furniture moving, deep cleaning, and assisting with special occasions.

The specifics of your daily tasks will be provided, but these are the core responsibilities. Operational hours are shift-based and may change, currently set as:

• Monday to Friday: 07:30 - 23:00
• Saturday and Sunday: 08:30 - 23:00

What you'll bring

Essential skills and experience:

• At least 1 year of experience in a 5-star hotel as a housekeeping/linen porter, performing light/deep cleaning, maintenance, and service tasks.
• Verbal communication skills in English.
• Patience and ability to remain calm under stress.
• Ability to work independently.
• Attention to detail.
• Physical fitness and endurance.
• Good time and workload management skills.

Preferred skills and experience:

• Heavy lifting, furniture moving, dusting, vacuuming, mopping, linen counting, stock taking and distribution, guest assistance, and teamwork.

We celebrate diversity and are committed to creating an inclusive environment. For support during the recruitment process, contact our People & Culture team at 02073197011 or email [e-mail].

Job Location

United Kingdom

Who we are

We work with talented individuals who ensure the extraordinary guest experience at Dorchester Collection. We support your development through personal planning, tailored learning, and our Academy programs, creating a bespoke experience.

Our Hotels

We are committed to diversity and inclusion as part of our We Care philosophy, fostering an environment where all employees feel valued and respected. For support during the recruitment process, email [e-mail].

Reference

2022-3165