Customer Service Advisor

Places for People; Northwich; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

27 days holiday + Bank Holidays

Free onsite parking

Bonus opportunities

Career development and progression

Job summary

Places for People in Northwich is seeking a Customer Service Advisor to join our friendly team. You will be the voice of the organisation, handling inquiries about properties and accounts across phone, email, WhatsApp and online chat, and building strong rapport with customers.

You will use Salesforce to record all interactions and pass information to colleagues, while occasionally supporting other areas of the business on projects.

Qualifications

• Experience in customer service is beneficial but not essential.
• Strong communication skills, both written and verbal.
• Ability to learn and use new systems and processes quickly.

Responsibilities

• Respond to inbound customer contacts via phone, email, WhatsApp or online chat, providing advice and solutions.
• Record all transactions accurately on Salesforce and relay information to relevant colleagues.
• Support other areas of the business with various projects as needed.

Skills

Customer service

Communication

Salesforce

Tools

Salesforce

Job description

Join the RMG family and join one of the largest and most respected property management companies with a portfolio spanning over 156,000 households across the UK.

RMG is growing and its Customer Service Contact Centre has exciting opportunities for Customer Service Advisors, to join our supportive team based in Northwich.

As a Customer Service Advisor, you will join a friendly team of established and supportive Customer Service colleagues and become the voice of RMG. You'll be confident building rapport with our customers, answering a variety of queries relating to their properties and accounts.

Important Dates for Applicants

We're excited to welcome new talent to our team! Successful candidates will begin their journey with us on Monday 7th December.

Once you finish training, the support and learning doesn't end there. We have a designated coach and your Team Leader, and you will have a 1-2-1 each month, alongside regular coaching and feedback to discuss your needs and provide valuable support and advice to help you develop in your role and increase your confidence. The support we offer our people is second to none and we will embrace you as one of the team from the moment you step through our door.

More About Your Role

You will be responding to inbound customer contacts/queries (via phone, email, WhatsApp or online chat) providing advice, guidance and services/solutions to meet customer needs. You will also ensure all transactions with customers are accurately recorded on our industry leading system (Salesforce) and process all documentation resulting from customer contacts ensuring information is passed to colleagues to action. You will regularly support other areas of the business with various projects.

What hours will you be working?

Our Customer Service Centre is a 24/7 operation to ensure we're always available to respond to customer's queries. The shift pattern is on a 4 week rotation, starting with 8-4pm, 9-5pm, 10-6pm and then 12-8pm. Every 4 weeks you will work a weekend shift and have days off in lieu on the week prior and after.

For more information, please download our job profile available on our website.

More About You

We're looking for self-motivated people with a positive attitude. Previous customer service experience is beneficial but not essential, we are looking for the people with the right skills and attitude, you can really forge a career within RMG.

It's a given you will be a great communicator, be able to demonstrate empathy and be happy to go out of your way to help both customers and colleagues.

Ideally you will have –

• First class customer service skills, where providing a great service just comes naturally to you!
• Excellent communication skills both written and verbal
• Able to carry out instructions quickly and accurately and the confidence to ask if unsure
• Good organisational skills with the ability to work to deadlines

Benefits

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• 27 days holiday plus Bank Holidays
• Free onsite parking
• Potential to earn Bonus
• Fantastic reward and recognition scheme that recognises exceptional customer service
• Career Development and extensive opportunities to progress
• Free Healthcare cashback Plan (re-claiming for things like optical treatment dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services amongst other support and advice lines including mental health and financial support
• Access to many discounts and money saving schemes including smart tech and cycle-to-work incentives
• A comprehensive induction / training period – so you know you will be confident when speaking with customers

What's next?

If you have any questions please email the recruitment team

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided you meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on

Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We

can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.

Armed Forces

We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner and who meets the essential criteria for the vacancy.

Disability Confident

We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 (Disability Discrimination Act 1995 for NI) defines a disabled person as someone who has a physical or mental impairment that has sa substantial and long‑term negative effect on their ability