Hotel Team Member (Multi-skilled)

TN United Kingdom; Nottingham; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading hotel operator in Europe is seeking a multi-skilled Reception Team Member in Nottingham. This role involves overseeing hotel operations, ensuring guest satisfaction, and providing excellent service. Flexible shifts and comprehensive training are provided, along with a competitive hourly rate and various benefits, including free hotel stays and career progression opportunities.

Benefits

Generous holiday entitlement

Stylish staff uniform

Flexible shifts

Full training

Pension contributions

Up to 4 free hotel stays per year

Discounted hotel stays worldwide

Career progression opportunities

Qualifications

• Bubbly personality and ability to work independently.
• Experience in cashiering is desirable.

Responsibilities

• Oversee hotel operations including guest check-in and check-out.
• Prepare drinks, make pizza, and handle reservations.
• Ensure guests have an exceptional stay.

Skills

Team-oriented

Ability to multi-task

Basic IT skills

Job description

Job Description

As a multi-skilled Reception Team Member, you will work independently overseeing hotel operations, including guest check-in and check-out, and addressing guest needs. The role is varied; responsibilities may include preparing drinks, making pizza, handling reservations, answering phones, cashiering, overseeing security and safety, or performing basic cleaning duties. Your goal is to ensure guests have an exceptional stay by providing excellent service and having fun in the process.

Working Hours

You will work around 4-5 shifts per week, either early (06:00-14:00) or late (14:00-22:00), totaling 32-40 hours. Flexibility is required to work different shifts, including weekends, bank holidays, and occasional night shifts to cover absences.

Qualifications

We seek candidates with a bubbly personality, who are cool and team-oriented. Ability to work independently, multi-task, and perform under pressure is essential. Basic IT skills and cashiering experience are desirable, but full training will be provided.

Additional Benefits

We offer a competitive rate of £12.60/hour, generous holiday entitlement, a stylish staff uniform, flexible shifts, full training, pension contributions, up to 4 free hotel stays per year at Accor UK hotels, and all Heartist benefits including discounted hotel stays worldwide and other discounts. Career progression opportunities are available within the leading hotel operator in Europe, Accor.