Hotel Staff

Greene King Brewery; Wadesmill; On-site; GBP 14,000 - 21,000; Part time

Job summary

Greene King Brewery in Feathers (Wadesmill) is seeking Hotel Staff for part-time roles. You will greet guests, assist with check-in, answer calls, and handle guest queries with a friendly, safe, and professional approach.

The role emphasizes hospitality, teamwork, and accurate service in a busy front-of-house environment. You should enjoy delivering memorable experiences, maintain high standards of cleanliness and safety, and communicate clearly in English.

Qualifications

• Provide customers with a heartfelt and memorable experience.
• Meet and greet customers and check them into a hotel room upon arrival.
• Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay.
• Make sure the front of house is always safe, legal, and clean, and any issues are dealt with quickly.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Meet and greet our customers and check them into a hotel room upon arrival.
• Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay.
• Make sure the front of house is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Skills

Team player

Attention to detail

Customer service

English language

Job description

Job Description

As Hotel Staff, you’ll be key to creating unforgettable moments for customers, whether you’re checking in a guest or recommending the perfect drink to a customer after a long day, you’ll keep the good times flowing. You’ll be joining a fun and inclusive team, where you can grow and strengthen your skills and experience.

Company Description

Join us at Chef & Brewer, a collection of unique country-style pubs set in beautiful locations across the country which are welcome escapes for our customers, that feel like a home away from home. Our relaxed pubs with beautifully decorated interiors, seriously good pub food and expertly chosen drinks ranges are the perfect places for our customers to enjoy any occasion.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.

Qualifications

As a Hotel Staff, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Meet and greet our customers and check them into a hotel room upon arrival.
• Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay.
• Make sure the front of house is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What You’ll Bring…

• Willingness to learn and expand your skills.
• Have a great eye for detail, making sure every pint is poured to perfection.
• A passion for giving great service and making sure every customer receives a warm welcome.
• A positive can-do attitude and be a real team player.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Day in the Life of a Team Member

Get a glimpse into a day in the life of our bar and waiting staff! In this video, you’ll experience the pace, precision, and personality that go into delivering excellent service—from preparing drinks and taking orders to creating memorable moments for our guests.

What a Apprenticeship Can Do For You?

Are you looking to jumpstart your career in the hospitality industry? Look no further than Greene King Apprenticeships! Whether you’re interested in Cheffing It Up In The Kitchen, Pouring Crazy Cocktails, or Leading a Team To New Heights – This Is a Unique Opportunity To Take Your Career To The Next Level. You Can Get a Lot Out Of An Apprenticeship, So Let’s Dive Straight Into It:

Everyday Inclusion

At Greene King we're setting the bar for Inclusion & Diversity. We are on a journey towards Everyday Inclusion where everyone feels welcome, can thrive and truly belong. With external commitments like the Valuable 500, our Calling Time on Racism manifesto and community partnerships. We have a clear plan based on education, awareness and activity that's already making an impact. We value the diversity of our people and are working to increase this, by joining us on this journey you can help us to shape our future inclusive culture.

Salaries & Locations

Location: Feathers (Wadesmill)

Salary: Upto £12.71 hourly

Hours: Part time

Team Member Sub-Type: Permanent