Hotel Restaurant - Duty Manager

Premier-Inn; Crawley; On-site; GBP 11,000 - 19,000; Full time

Benefits offered by this job

Whitbread Benefits Card

Pension and saving schemes

Discounts on rooms and meals

Job summary

Premier Inn at London Gatwick Airport (Nth Terminal) is seeking a Duty Manager to lead a welcoming, safe and brilliant hotel team. You’ll drive service excellence, oversee daily operations, and inspire colleagues to deliver outstanding guest experiences at a busy airport location.

The role offers 40 hours per week with a pay rate up to £14.36 per hour, based on day shifts, and immediate start for leaders with prior experience in retail or similar settings.

Qualifications

• Experience leading a team in retail or other environments.
• Proven leadership and people-management skills.
• Strong customer-service orientation and can inspire others.

Responsibilities

• Lead a high-performing team to ensure smooth hotel operations.
• Maintain health and safety standards and guest experience.
• Communicate effectively with staff and guests to deliver outstanding service.

Skills

Leadership experience

Communication skills

Organizational skills

Job description

London Gatwick Airport (North Terminal), Northway, Crawley, West Sussex, United Kingdom

Job Description

Posted Thursday, 10 September 2026 at 00:00

We're currently recruiting in our London Gatwick Airport (Nth Terminal) Premier Inn. Working 40 hours per week, paying up to £14.36 per hour.

Duty Manager - London Gatwick Airport (Nth Terminal) Premier Inn

Come and be a Duty Manager at Premier Inn in London Gatwick Airport (Nth Terminal).

Lead our dream team to make sure every aspect of our famous hotel experience is welcoming, safe, and brilliant.

If you’ve got experience in retail or other jobs where you have successfully led people before, then this role is perfect as your next step in management.

We’re looking for a dedicated professional who knows how to deliver outstanding customer experience and has the skills to inspire others.

Immediate start – with all leadership experience relevant.

PAY RATE: Up to £14.36 per hour (day shift)

HOURS: 40 hours a week

Why you’ll love it here:

• Training and support : At Premier Inn we do careers worth staying for, so from day one, you'll receive a warm welcome and learn our simple administration system that will make your job easier. Plus, there's a clear career path within our business to help you grow.
• Whitbread Benefits Card : Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants.
• Pension and saving schemes : Take advantage of our company pension and save-as-you-earn scheme.
• Discounts : Get discounts on shops, utility bills, travel, cinema trips, supermarkets, and more.

What you’ll do:

Join our team at London Gatwick Airport (Nth Terminal) Premier Inn as a Duty Manager, where your proven leadership skills will be put to use managing a reliable , high-performing team that ensures the smooth running of our hotel. If you’ve led a team in a retail environment , you’ll use your experience , excellent communication , and organisational skills to manage everything from health & safety standards to creating an exceptional guest experience.