Duty Manager — Lead Guest Experience & Safety

Whitbread PLC; Crawley; Hybrid; GBP 1,632,000 - 2,324,000; Full time

Benefits offered by this job

Whitbread Benefits Card

Company pension

Discounts on Whitbread restaurants and

Job summary

Premier Inn is seeking a Duty Manager at London Gatwick Airport (Nth Terminal) to lead a reliable, high-performing team and ensure a welcoming, safe guest experience.

If you’ve led a team in retail or similar environments, you’ll bring exceptional customer service, strong communication, and organisational skills to manage health & safety and daily hotel operations. Immediate start – 40 hours per week, permanent contract.

Qualifications

• Experience leading people in retail or similar environments.
• Ability to deliver outstanding customer experience and inspire others.

Responsibilities

• Lead a high-performing team to ensure smooth hotel operations, uphold health and safety standards, and create an exceptional guest experience.

Skills

Leadership experience

Customer service

Job description

Premier Inn is seeking a Duty Manager at London Gatwick Airport (Nth Terminal) to lead a reliable, high-performing team and ensure a welcoming, safe guest experience.

If you’ve led a team in retail or similar environments, you’ll bring exceptional customer service, strong communication, and organisational skills to manage health & safety and daily hotel operations. Immediate start – 40 hours per week, permanent contract.