Hotel Reservations Executive

Aimbridge Hospitality; Greater London; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Hotel discounts

Wagestream

Employee assistance programme

Flexible working

28 days holiday (pro rata)

Paid breaks

Starting salary above minimum wage

Career breaks

Free staff parking

Job summary

Aimbridge Hospitality is seeking a Hotel Reservations Executive to oversee the reservations process end-to-end, ensuring accurate bookings and seamless guest experiences.

You will manage reservation systems, communicate with guests and hotel departments, and supervise reservation agents. The role emphasizes attention to detail, strategic thinking, and delivering on Aimbridge's brand standards across the London region.

Qualifications

• Excellent communication with stakeholders, team members and guests.
• Strong analytical/problem-solving skills with data-driven decisions.
• Keen eye for detail to ensure reservations are accurate and up-to-date.
• Extensive industry experience to understand hotel challenges and opportunities.
• Experience in creating and implementing strategies to drive success.

Responsibilities

• Oversee reservations process from start to finish for guests.
• Manage reservation systems and ensure bookings are accurate and up to date.
• Communicate with guests and other hotel departments; document reservations.
• Manage room inventory and rates; supervise reservation agents and staff.

Skills

Communication

Analytical thinking

Attention to detail

Industry experience

Strategic planning

Job description

As our Hotel Reservations Executive, you'll be responsible for overseeing the reservations process from start to finish for our guests. You'll work to ensure that guests have a seamless experience when booking their accommodations and that all reservations are accurate and up to date. This includes managing reservation systems, communicating with guests and other departments within the hotel, and ensuring that all reservations are properly documented. You'll be responsible for managing room inventory and rates, as well as overseeing the work of reservation agents and other staff members.

• Extensive experience in creating and implementing strategies that drive success.
• Excellent communication skills: You'll have excellent communication skills to effectively interact with stakeholders, team members, and customers and able to present complex information in a clear and concise manner.
• Analytical and problem-solving skills: You'll need to have strong analytical and problem-solving skills to identify issues and implement solutions. You should be able to use data to make informed decisions.
• Attention to detail: You will have a keen eye for detail able to review reservations and ensure that they are accurate and up-to-date. You'll be able to identify and resolve any issues that may arise and analyse complex data
• Industry experience: You'll need to have extensive industry experience to understand the specific challenges and opportunities within the hotel and develop strategies to drive success. You should also have a deep understanding of the industry's regulations and compliance requirements.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other. What is in it for you? As part of the Aimbridge team, you will have access to industry leading benefits that include, At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'.

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage
• Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme
• Flexible working opportunities
• Minimum of 28 days holiday including bank Holidays on Pro rata basis
• Paid breaks
• Starting salary above national minimum wages
• Career and lifestyle breaks - Allowing you to take time off for key life events.
• Free staff parking

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