Hotel Receptionist (Casual)

LLOYD'S REGISTER INTERNATIONAL; Stretford; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Enhanced pension scheme

Life assurance scheme

Health Cash Plan

Confidential on-site counsellor

Enhanced annual leave

Annual leave purchasing scheme

Flexible working arrangements

Hybrid working (where role requires)

Job summary

Lancashire Cricket Club's Hilton Garden Inn at Emirates Old Trafford is seeking a Casual Hotel Receptionist to join the Front Office team. You will welcome guests, handle enquiries, check-in/check-out, and help ensure a positive guest experience in a busy venue.

Working on site at Emirates Old Trafford, you will upsell where appropriate, coordinate with other departments, and participate in training. A friendly, professional approach and flexibility across shifts are essential.

Qualifications

• Previous Front Office or customer service experience, ideally within a hotel environment.
• A genuine commitment to delivering a great guest experience.
• A positive, approachable attitude with strong communication skills.
• Good organisation and administration skills with excellent attention to detail.
• The ability to stay calm and effective in a busy environment.
• Flexible, team-focused approach and willingness to support where needed.
• Experience using hotel property management systems is desirable, with Hilton systems experience an advantage.
• Flexibility to work a range of shifts, including early mornings, evenings and weekends.

Responsibilities

• Welcoming guests and responding to enquiries in a friendly and professional manner.
• Managing check-ins, check-outs and guest requests throughout their stay.
• Maximising room occupancy and revenue through effective upselling.
• Promoting Hilton Honors and enrolling new members.
• Completing daily Front Office tasks and checklists in line with brand standards.
• Sharing guest feedback and any issues with Front Office management.
• Supporting other hotel departments when required, including taking restaurant reservations.
• Assisting with minor guest room or operational issues, particularly out of hours.
• Completing relevant training as required.

Skills

Front Office experience

Customer service

Communication skills

Attention to detail

Flexible / team-focused

Hotel PMS experience

Upselling

Tools

Hilton PMS

Job description

Location: Emirates Old Trafford, Manchester, M16 0PX

Salary: Competitive

Employment Type: Casual

About Us

Hilton Garden Inn at Emirates Old Trafford is a truly unique hotel, set within one of the UK’s leading multi-purpose sporting and entertainment venues - the home of Lancashire Cricket.

With 250 bedrooms, including 140 pitch-facing rooms, the hotel offers guests an unforgettable experience, whether they are visiting for international cricket, a major concert, a conference, or a special event. Our restaurant and bar overlook the iconic pitch, creating a standout setting for breakfast, dinner, and drinks. As part of the wider Emirates Old Trafford venue, the hotel sits alongside award-winning conference and events facilities and plays a key role in delivering world-class hospitality across a busy calendar of high-profile events.

Joining our team means becoming part of something bigger than a hotel. You will be working at the heart of a thriving cricket, concert, conference, and events destination, where no two days are the same.

The Opportunity

As a Casual Hotel Receptionist, you will be part of the Front Office team, helping to ensure the smooth day-to-day running of the reception at the Hilton Garden Inn. You will welcome guests, assist with enquiries and provide support throughout their stay, contributing to a positive customer experience.

What You’ll Be Doing

• Welcoming guests and responding to enquiries in a friendly and professional manner
• Managing check-ins, check-outs and guest requests throughout their stay
• Maximising room occupancy and revenue through effective upselling
• Promoting Hilton Honors and enrolling new members
• Completing daily Front Office tasks and checklists in line with brand standards
• Sharing guest feedback and any issues with Front Office management
• Supporting other hotel departments when required, including taking restaurant reservations
• Assisting with minor guest room or operational issues, particularly out of hours
• Completing relevant training as required

What You’ll Bring

• Previous Front Office or customer service experience, ideally within a hotel environment
• A genuine commitment to delivering a great guest experience
• A positive, approachable attitude with strong communication skills
• Good organisation and administration skills with excellent attention to detail
• The ability to stay calm and effective in a busy environment
• A flexible, team-focused approach and willingness to support where needed
• Experience using hotel property management systems is desirable, with Hilton systems experience an advantage
• Flexibility to work a range of shifts, including early mornings, evenings and weekends

What We Offer

At Lancashire Cricket, we take pride in our people and are committed to creating a supportive, inclusive and rewarding workplace. Our benefits package is designed to support wellbeing, flexibility, and development at every stage of your career.

Wellbeing & security

• Enhanced pension scheme
• Life assurance scheme
• Health Cash Plan covering everyday healthcare costs (including optical and dental)
• Confidential on-site counsellor

Work-life balance

• Enhanced annual leave, increasing with length of service
• Annual leave purchasing scheme
• Flexible working arrangements, including hybrid working and TOIL (where role requirements allow)

Family & life moments

• Enhanced maternity, adoption and paternity pay
• Additional paid leave including birthday leave, grandparent leave, pet adoption leave, and moving house leave

Development & community

• One paid volunteer day each year
• Up to five personal development days annually
• Career break opportunities (subject to eligibility)

Being part of Lancashire Cricket

• Two Lancashire Cricket Club memberships
• Staff discounts across on-site retail, the Club shop, Caffè Nero and Hilton Garden Inn
• Regular team events and colleague recognition awards

Safeguarding Statement

Lancashire Cricket Club is committed to safeguarding and promoting the welfare of children, young people, and adults at risk. We expect all colleagues to share this commitment and to support a culture where safeguarding is everyone’s responsibility. Lancashire Cricket proudly agrees to, and abides by, the ECB Safe Hands Policy.

For roles involving regulated activity or contact with children, young people, or adults at risk, Lancashire Cricket operates safer recruitment processes. This includes the requirement to complete the appropriate level of ECB DBS clearance before employment can commence, if this role is classified as a regulated activity.

Equal Opportunities

We look forward to hearing from you if you have skills that support our future vision. Lancashire Cricket is an equal opportunities organisation, and we are committed to providing new opportunities and striving for greater diversity. We welcome applications from all ages and backgrounds.

It is a priority for Lancashire Cricket to ensure our Club appropriately reflects the communities we serve across the North-West. In line with Sport England Guidance, we welcome applications from individuals with the appropriate skills and experience that can contribute to improving diversity of representation and thinking across the Club.