Hotel Receptionist

JR United Kingdom; Liverpool; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading hotel chain is seeking a Guest Service Agent for their London properties. This role involves providing excellent customer service and supporting front office operations in a luxurious environment. Hyatt offers competitive benefits, career development opportunities, and a commitment to employee wellbeing.

Benefits

12 complimentary nights a year across Hyatt Hotels worldwide

Discounted stays for you and family/friends

Free meals on duty

50% discount on food/beverages at selected hotels

Complimentary uniform and laundry service

Headspace membership

Career development and global opportunities

Continuous learning opportunities

Qualifications

• Strong communication and interpersonal skills.
• Customer service experience is a plus.

Responsibilities

• Deliver exceptional service to guests.
• Assist with check-in and check-out procedures.
• Resolve guest inquiries and complaints efficiently.

Job description

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Exciting Front Office Opportunities Across Our London Hotels!

Just some of the benefits you will enjoy at Hyatt:

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted stays across Hyatt not just for you, but also your family and friends from the day you start
• Free meals on duty
• 50% discount on food and beverages when you dine as a guest at selected Hyatt hotels
• Complimentary uniform and laundry service
• Headspace membership and access to our Employee Assistance Programme
• Career development and global opportunities within Hyatt
• Continuous learning and development opportunities to provide you with the skills, knowledge, and support needed to grow your career and achieve your full potential.

Front Office opportunities across our London hotels include:

• Guest Service Agent

Discover seven unique and distinguished Hyatt properties across London, each offering its own distinctive charm, exceptional hospitality, and dynamic career opportunities.

• Park Hyatt London River Thames – Our newest and most luxurious hotel, where refined elegance meets breath-taking city and river views. Indulge in exquisite dining and unwind at the tranquil spa.
• Hyatt Regency London – The Churchill – Nestled in Marylebone, this sophisticated hotel offers timeless luxury, with easy access to Oxford Street and Hyde Park.
• Great Scotland Yard Hotel (The Unbound Collection by Hyatt) – Just moments from Trafalgar Square, this historic hotel - once home to the Metropolitan Police - delivers a unique experience with cocktails at 40 Elephants Bar and indulgent Afternoon Tea at The Parlour.
• Hyatt Regency London Blackfriars – Set in a Grade II-listed building on the former grounds of King Henry VIII’s Bridewell Palace, this regal hotel is a short stroll from St Paul’s Cathedral, the Tate Modern, and the South Bank.
• Andaz London Liverpool Street – A vibrant 5-star hotel that blends East London’s rich heritage with bold design, local culture, and vibrant London energy.
• Hyatt Regency London Stratford – Located within the lively Westfield Stratford shopping and entertainment complex, this stylish hotel is an ideal base for business and leisure travellers alike.
• Hyatt Place London Heathrow Airport– Offering comfort and convenience just five minutes from Heathrow terminals, with seamless transport links to central London.

At Hyatt ‘We care for people so they can be their best’. This purpose is the very foundation of everything we do. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing, we strive for a workplace where everyone feels valued and empowered to grow. Hyatt opens doors to build meaningful careers.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next steps: Apply today and start your journey with Hyatt!