Luggage Porter

Dakota Hotels; Manchester; Ibrido; GBP 14.000 - 21.000; Tempo pieno

Vantaggi offerti da questo lavoro

Discounts on stays & dining

Referral bonuses & recognition on Trip

Additional anniversary holiday

Meals on duty

Employee assistance program

Mental health support

Flexible working options

Structured training & development

Descrizione del lavoro

Dakota Manchester Airport is seeking a guest-focused team member to warmly welcome guests, assist with luggage, and work closely with Reception to ensure a seamless experience. You will keep the lobby and entrance area clean and guest-ready at all times, while delivering exceptional service that reflects our brand values.

The role offers a positive environment with opportunities for development and a focus on proactive guest support, including local recommendations and extra services to enhance

Competenze

• Hands-on approach to assisting guests including luggage handling.
• Positive culture ambassador with proactive, helpful mindset.
• Detail-oriented with pride in delivering high-quality service.

Mansioni

• Welcome guests and assist with luggage portering; liaise with Reception for seamless experience.
• Maintain lobby, entrance, and forecourt cleanliness and guest-ready presentation.
• Provide exceptional guest service aligned with Dakota service principles and values; give special attention to guests.

Conoscenze

Guest service

Proactive attitude

Attention to detail

Flexibility

Descrizione del lavoro

CONTRACT & PAY

Earnings are £12.71 per hour plus tips.

PRIMARY ROLE RESPONSIBILITIES

• Welcoming all guests who arrive at Dakota, providing bag portering, and working closely with Reception to provide a seamless experience.
• Ensure the lobby, entrance, and forecourt areas remain clean, tidy, and guest-ready at all times.
• Provide a consistently excellent level of guest service in accordance to our service principles and values, ensuring that all guests receive special attention and recognition.
• Coordinate luggage storage, tagging, and retrieval with accuracy and care.
• Work closely alongside all other departments especially Reception to ensure excellent communication and be proactive in assisting other departments as required.
• Manage the welcome and seating of any groups of guests before entering the building.
• Offer additional services to make the guest experience more seamless i.e. making restaurant reservations, assisting in directions, providing local recommendations.

APPLICANT REQUIREMENTS

The successful applicant will have/be:

• Hands on approach to all aspects of the role, being proactive to carry guests luggage and provide general assistance.
• An enthusiastic individual who will promote our culture of positivity.
• Be task oriented with a great pride for the work they do and attention to detail.
• Flexible with shift patterns and available around the needs of our business.
• Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.

HOW TO GET HERE

Dakota Manchester Airport is at 7 Enterprise Way, Manchester, M90 4AD

• Train: About a 10 minute walk from Manchester Airport station, with frequent direct services from Manchester Piccadilly and across the North West.
• Tram: Metrolink Blue Line runs from Victoria via Central Manchster to the airport main station (approximately 10 minute walk away)
• Bus: Bee Network routes (43, 103, 130, 199, 248, 288, 313, 368) serve the airport; some stop a few minutes from the hotel, others at the main station (approximately 10 minutes walk away)
• Car: For those whose journeys cannot reasonably be completed using public transport, a pre-registered team parking scheme is available at £5 per day, billed monthly by our Finance Team. The car park is located a short 5-10 minute walk from the hotel. Spaces are allocated on a first come, first served basis upon each entry, and parking is not guaranteed. The same parking process and payment arrangement applies to all team members, regardless of role.
• Cycling: Good local routes; secure bike storage available at the team entrance.

WHAT WE OFFER

In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:

FINANCIAL

• Special discounts on stays and dining at any Dakota
• Bonuses to recommend a friend to join our team and every time you are mentioned on Trip Advisor
• Additional holiday day on the first anniversary of your employment
• Meals on duty and uniforming

WELLBEING

• Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers
• Support from our inhouse Mental Health Champions
• Family-friendly flexible working options
• Participation in meaningful initiatives such as Macmillan Cancer Support Coffee Morning and the Walk for Wellbeing, Supporting causes that matter while connecting with colleagues

CAREER DEVELOPMENT

• Accredited, certified compliance training given on employment
• Access to a suite of external, certified resources via our Learning Management System
• Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan
• Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships

Full terms on our benefits can be found in our Handbook.

ABOUT DAKOTA HOTELS

Dakota is a growing UK-based lifestyle brand, known for our stylish hotels, bustling brasserieGrillsand upscale cocktail Bars. Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, Manchester, andNewcastlewith morein our pipeline.

Dakota is synonymous for delivering attentive and genuine guest service. We attract hard-working individuals who are passionate about working to the highest standards and have been voted within The Caterer’s Top 15 Best Employers in Hospitality for the last five years in a row. We were also featured within the Top 10 employers in the 2024 Sunday Times Best Places to Work in the UK, as well as being awarded the Spotlight Award for Best Places to Work for LGBTQIA+ employees.

As recent winners of The Cateys ‘People Team of the Year’,we have award-winning internal training programmes within Dakota Academy fostering continuous development and ongoing training. As a result, over 75% of our leaders have been promoted internally and, for four consecutive years, a member of our team has won a prestigious Acorn Award awarded byThe Caterer to the ‘Top 30 under 30’in the industry,demonstratingour success in developing talent.