Hotel Guest Services Assistant

Andrew Brownsword Hotels; Greater London; Hybrid; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Service charge shared among team

Perkbox platform perks

25% off food & beverage in hotels

Staff B&B rate £50 across group

Employee helpline

Job summary

Andrew Brownsword Hotels is seeking a dedicated Hotel Guest Services Assistant for a 24-hour contract in London. You will help ensure guests have a memorable stay by assisting across reception, housekeeping, and front-of-house duties, while maintaining high standards of cleanliness, presentation and service.

The role requires flexibility, attention to detail and a proactive approach to delivering an excellent guest experience.

Responsibilities

• Assist with breakfast service and restaurant setup.
• Maintain high service standards in the restaurant.
• Perform daily beverage and stock counts.
• Replenish beverages, glassware and rotate stock.
• Support housekeeping: clean bedrooms and public areas.
• Assist with pre-arrival room checks and welcome letters.
• Assist with maintenance tasks and equipment checks.
• Provide concierge support and local area knowledge.
• Engage with guests professionally and proactively.

Job description

Location: A discreet, Georgian townhouse located just off the King’s Road, Sydney House Chelsea is understated but contemporary in style.
It gives our team the chance to work in one of the most popular and vibrant areas of London, just a couple of minutes' walk from South Kensington tube station.
SERVICE CHARGE-We pay our team service charge each month! This service charge all goes into one pot, and 100% of that service charge is then shared amongst all the team at the hotel-every penny received is paid out to the team.

Role:

Hotel Guest Services Assistant - 24 Hour Contract - £13.15 per hour.
As part or our team, we welcome your passion, natural warmth and humour to ensure our guests have an amazing experience every time. We are seeking aHotel Guest Services Assistant, 24 Hour Contract, that supports the day-to-day operation of the hotel by maintaining high standards of cleanliness, presentation and guest service across multiple departments. The role requires flexibility, attention to detail and a proactive approach to ensuring the hotel operates efficiently and consistently delivers an excellent guest experience.

Food & Beverage

• Regular support with breakfast service, ensure tables are set up and ready for service.
• Maintaining high service standards within the restaurant.
• Complete daily beverage and crisp stock counts.
• Replenish beverages and glassware, including stock rotation and date checks.
• Keeping on top of restaurant housekeeping including but not exhaustive of dusty of bar bottles, mirrors and glassware; restaurant floor (swept & mopped), cutlery and crockery clean and ready for us

Housekeeping

• To clean and service the bedrooms, bathrooms and public areas as requested, to hotel standards.
• Support in pre arrival room inspections, ensuring room is ready for occupation and complete with welcome letters.
• Cleaning of building exterior and public areas including bin and service areas, hotel arrival area (internal & external); plant care through the property.
• Completion of minor maintenance tasks such as cleaning external lights and signage; replacing of lightbulbs; highlighting maintenance issues and other tasks as assigned by the general manager.
• Ensuring the linen and supplies cupboards are well stocked and well maintained & organised.

Reception

• Interact with customers in a professional, friendly and confident manner.
• Develop relationships with regular guests to maximise sales opportunities and generate future business.
• Rooming Guests and Room Service - Escort all arriving guests to their rooms; assisting with luggage & delivery of bedroom requests - drinks and extra amenities.
• Supporting the reception team with guest requests and checking in, providing regular break cover
• Concierge support – build and maintain a working knowledge of the local (Chelsea) area, including restaurants, landmarks and places of interest; provide helpful local info and recommendations and support with transportation and restaurant reservations.

To say thank you, we have many perks

• Competitive pay – We are proud that everyone who joins our group gets a competitive a rate of pay, irrespective of age, plus you get service charge and tips on top.
• Treat yourself once in a while with lots of retail and hospitality perks through our Perkbox platform.
• Excellent discounts across our family of hotels – you will be entitled to 25% off food & beverage in our hotels plus we offer an amazing staff rate of £50 B&B per person across the group & your friends and family get special rates too.
• We understand it’s OK not to be OK, so we offer an externally run confidential helpline for any support you require about anything you might need as part of our Employee Assistance Programme.
• We sustain you physically too, meals when you are on duty are free.
• Everyone can learn and develop - our development pathways are unique to us and are the best in the business.
• We provide lots of opportunity to progress and move up – we have made hundreds of internal promotions, including to General Manager level.
• We like to say a special thank you for every year you are with us - our milestone awards include Champagne, afternoon tea, or dinner for you and someone special. When you reach the big milestones, you receive extra special gifts on top like longer hotel stays, extra days off and a unique gift especially chosen for you.

About our family of hotels

We bring a family of hotels together under one roof, ready to welcome guests with open arms, warm hearts and experiences that are simply memorable.

Each of our hotels are unique, individual, and quirky in personality. Quality is fundamental to everything we do, and it is the simple things that matter. We believe everyone should feel included, special and welcome, and that applies to our team and our guests.

We have very unique hotels in very special locations, from the award winning Gidleigh Park in Devon, the 900-year-old Amberley Castle to our stylish boutique townhouse in the heart of Chelsea – to see the whole group, take a look herewww.brownswordhotels.co.uk