Hotel Reception Supervisor

Accor Hotels; London; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading hotel chain seeks a Reception Supervisor to enhance guest experiences and lead the reception team. This role involves overseeing operations, ensuring high service standards, and fostering a positive work environment. Ideal candidates will have supervisory experience in hospitality, strong communication skills, and a passion for guest service.

Benefits

Competitive salary and benefits package

Flexible rota

Discount Card for Accor Hotels Worldwide

Complimentary stays in UK hotels

Opportunities for career growth

Apprenticeship opportunities

Supportive work environment

Qualifications

• Supervisory or team leader experience in hospitality.
• Ability to work independently and manage shifts.
• Fluency in English; additional languages are a bonus.

Responsibilities

• Lead daily operations and ensure service standards.
• Address guest concerns promptly and track issues.
• Guide and support the Reception team.

Skills

Communication

Organisational

Problem-solving

Tools

Opera Cloud

Job description

Company Description

Our mission atIbis Cambridge Central Stationis to create memorable moments for our guests, by connecting hearts from arrival to farewell. If you have a passion for hospitality and love making people feel welcome, we want YOU to be part of our Team!

Job Description

As our next Reception Supervisor, you will:

• Lead and supervise the daily operations of the department, ensuring service standards are consistently met with a warm and engaging approach.
• Ensure guests have positive experiences by providing attentive and helpful service.
• Keep employees informed daily about key priorities to help deliver personalised service.
• Guide and support the Reception team, helping them reach their potential and meet departmental goals.
• Address guest concerns promptly, tracking issues and notifying the appropriate areas to ensure memorable experiences for our guests.
• Build strong working relationships and communicate clearly with all departments.

Qualifications

What Are We Looking For?

• Supervisory or team leader experience in the hospitality industry.
• Familiarity with Opera Cloud or similar systems is a plus.
• The ability to work independently and manage shifts with confidence.
• Strong communication, organisational, and problem-solving skills.
• Positive attitude, professional appearance, and a passion for hospitality.
• Flexible with work hours and adaptable to changing needs.
• Fluent in English (additional languages are a bonus).

Additional Information

Why Join Us?

• Competitive salary and benefits package, including pension, additional holidays with service, a “Recommend a Friend” program and Employee Advisory Service.
• Flexible rota.
• Discount Card for Accor Hotels Worldwide.
• Complimentary stays in UK hotels (Free Bonus Breaks Vouchers, subject to availability and T&C).
• Opportunities for career growth and international development.
• Apprenticeship opportunities.
• A one-night stay experience to help you understand guest needs.
• A supportive work environment with an engaging team culture.

A little more information:

To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.

By joining us as a Receptionist, you will become part of a friendly team of40talents.

To ensure you can best welcome and care for our guests you will need to be fluent in English.

Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.

Ready to discover more? Get in touch with us. We would love to hear from you.

One more thing…

By working at theIbis Cambridge Central Station,you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.