Hotel Reception Supervisor

Threadneedles Hotel; City Of London; On-site; GBP 28,000 - 35,000; Full time

Job summary

Join a five-star boutique hotel as a Front Office Supervisor where your leadership and commitment to guest satisfaction will shine. Enjoy a dynamic environment at Threadneedles Hotel in the heart of London, where you'll oversee a talented team while providing memorable experiences for our guests. Great benefits await!

Benefits

Service Charge

Incentive Payments

Referral Bonus

Generous Holiday Allowance

Recognition Programs

Career Investment

Learning and Development

Financial Wellbeing

Health and Wellbeing

Healthcare Package

Future Planning

Discounted Room Nights

Exclusive YTL Perks

Qualifications

• Proficient in Opera.
• Strong organization skills and excellent communication.
• Experience in hotel reception.

Responsibilities

• Lead and supervise the front office team.
• Ensure exceptional guest experiences.
• Train and organize receptionists.

Skills

Communication

Organization

Attention to Detail

Education

Hotel Reception Experience

Tools

Opera

Job description

The Role of an Hotel Front Office Supervisor

Leading our front office team, ensuring our receptionists are attentive, welcoming and are often the first person a guest meets when they visit our luxury hotel. This role is to supervise our receptionist, to train and organise the team, whilst leading from the front with operational standards.

Our guests will be your priority, you will be approachable, an excellent communicator, and strong organisation skills. You will have fun with our guests and enjoy leading our the front office team.

Successful candidates will have hotel reception experience and proficient in Opera.

Threadneedles Hotel, Autograph Collectionis a distinguished five-star boutique hotel located in the heart of the City of London. Housed in a former Victorian bank, this 74-bedroom property combines historic charm with modern luxury. Perfectly situated just moments from Bank Tube Station, Threadneedles offers unparalleled convenience for both business and leisure travellers.

Our Culture

At Threadneedles Hotel, we are committed to delivering exceptional service and creating unforgettable experiences for our guests. Our team values authenticity, attention to detail, and a passion for hospitality. We foster a culture of teamwork, respect, and excellence, ensuring that every guest feels welcomed and cared for.

Join Our Team and Enjoy These Amazing Benefits!

• Service Charge: Benefit from a share of the service charge, boosting your earnings.
• Incentive Payments: Earn additional payments for exceptional service, recognizing your outstanding contributions.
• Referral Bonus: Earn a £500 referral fee when you recommend someone to work with us.
• Generous Holiday Allowance increase with length of service: Start with 5.6 weeks, increasing by one week with 5 years’ service (including bank holidays).
• Recognition Programs: We celebrate positive contributions that align with our company values.
• Career Investment: Grow with our Hospitality Apprentice programs and career progression plans.
• Learning and Development: Access our Digital Learning platform and various courses to enhance your knowledge and skills.
• Financial Wellbeing: Enjoy lifestyle savings and discounts from over 1,200 retailers.
• Health and Wellbeing: Benefit from our interactive health and wellbeing platform and Employee Assistance Program.
• Healthcare Package: Take advantage of our Health Care cash plan benefits, including 24-hour access to a GP.
• Future Planning: Secure your future with our Pension scheme.
• Enjoy discounted room nights worldwide: through Marriott’s Explorer program for yourself, family and friends
• Exclusive YTL Perks: Receive complimentary passes to the Thermae Bath Spa.

About YTL Hotels

YTL Hotels is a renowned hospitality brand committed to creating unique and memorable experiences for guests around the world. With a diverse portfolio of luxury hotels, resorts, and bespoke properties, YTL Hotels offers unparalleled service and exceptional accommodations.

Our Philosophy

At YTL Hotels, our brand promise of "Treasured Places, Treasured Moments" reflects our dedication to providing guests with unforgettable experiences. We believe in transcending traditional notions of luxury by focusing on creating meaningful and enriching journeys for our guests.

Join us and be part of a team that values your growth, wellbeing, and contributions. Apply today and start enjoying these fantastic benefits!

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.