Hotel Operations Leader: Guest Experience & Growth

LGH Hotels Management Ltd; Basildon; On-site; GBP 65,000 - 85,000; Full time

Benefits offered by this job

Free meals on duty

Free parking

Employee discounts

IHG room benefit programme access

Job summary

LGH Hotels Management is seeking an experienced Hotel Manager to lead operations at Holiday Inn Basildon and oversee the sister property Holiday Inn Brentwood.

You will manage front desk, housekeeping, F&B, and maintenance, driving guest satisfaction, staff development, and financial performance across two sites. A strategic leader with strong commercial acumen is needed to deliver exceptional hospitality.

Qualifications

• Experience leading hotel operations at scale.
• Strong focus on guest experience and service quality.
• Ability to drive revenue and control costs.

Responsibilities

• Overseeing all hotel operations including front desk, housekeeping, food and beverage, and maintenance.
• Managing and developing department heads and staff to ensure efficient operations.
• Maximizing revenue streams and controlling costs to meet financial goals.
• Ensuring compliance with legal requirements and regulations.
• Developing and implementing strategies to improve guest experience and satisfaction.
• Handling guest complaints and ensuring prompt resolution.
• Developing relationships with key stakeholders including vendors and community members.
• Participating in policy development and crisis management planning.

Skills

Leadership

Operations management

Guest experience

Commercial awareness

Staff development

Job description

LGH Hotels Management is seeking an experienced Hotel Manager to lead operations at Holiday Inn Basildon and oversee the sister property Holiday Inn Brentwood.

You will manage front desk, housekeeping, F&B, and maintenance, driving guest satisfaction, staff development, and financial performance across two sites. A strategic leader with strong commercial acumen is needed to deliver exceptional hospitality.