Hotel Office Coordinator: Training, Growth & Benefits

OMNI Group; Greater London; Hybrid; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Weekly pay

Holiday entitlement (up to 28 days)

Permanent contract

Career progression & learning programs

Employee discounts including cinema

Team-oriented environment

Job summary

Omni Facilities Management is seeking an Office Coordinator to support the Housekeeping department and ensure smooth administrative operations. The role involves data entry, record keeping, and acting as a liaison across departments within a 24/7 hotel environment.

You will manage the PMS, handle communications, prepare daily reports, and ensure shift handovers are properly documented, with opportunities for training programs and career progression.

Qualifications

• Experience in hotel or hospitality administrative roles.
• Strong communication and organisational skills.
• Proficient in MS Office and data entry.

Responsibilities

• Provides administrative support for the Housekeeping Department, including managing the PMS and handling communications.
• Acts as a primary point of liaison with other departments.
• Maintains departmental records and files, and updates databases.
• Prepares checks sheets, lists and reports for the upcoming day.
• Ensures keys are signed in/out at shift changes.
• Checks radios are charged and working and reports faults.
• Notes guest requests (including VIPs) and communicates to staff.
• Logs maintenance issues.
• Monitors departure rooms and ensures timely room returns.
• Records handovers in the Handover Book for the next shift.
• Carries out other reasonable tasks.

Skills

Interpersonal skills

Communication

Microsoft Office

Data entry

Organisational skills

Administrative tasks

Tools

PMS system

Job description

Omni Facilities Management is seeking an Office Coordinator to support the Housekeeping department and ensure smooth administrative operations. The role involves data entry, record keeping, and acting as a liaison across departments within a 24/7 hotel environment.

You will manage the PMS, handle communications, prepare daily reports, and ensure shift handovers are properly documented, with opportunities for training programs and career progression.