Office Coordinator

OMNI Group; Greater London; Hybrid; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Weekly pay

Holiday entitlement (up to 28 days)

Permanent contract

Career progression & learning programs

Employee discounts including cinema

Team-oriented environment

Job summary

Omni Facilities Management is seeking an Office Coordinator to support the Housekeeping department and ensure smooth administrative operations. The role involves data entry, record keeping, and acting as a liaison across departments within a 24/7 hotel environment.

You will manage the PMS, handle communications, prepare daily reports, and ensure shift handovers are properly documented, with opportunities for training programs and career progression.

Qualifications

• Experience in hotel or hospitality administrative roles.
• Strong communication and organisational skills.
• Proficient in MS Office and data entry.

Responsibilities

• Provides administrative support for the Housekeeping Department, including managing the PMS and handling communications.
• Acts as a primary point of liaison with other departments.
• Maintains departmental records and files, and updates databases.
• Prepares checks sheets, lists and reports for the upcoming day.
• Ensures keys are signed in/out at shift changes.
• Checks radios are charged and working and reports faults.
• Notes guest requests (including VIPs) and communicates to staff.
• Logs maintenance issues.
• Monitors departure rooms and ensures timely room returns.
• Records handovers in the Handover Book for the next shift.
• Carries out other reasonable tasks.

Skills

Interpersonal skills

Communication

Microsoft Office

Data entry

Organisational skills

Administrative tasks

Tools

PMS system

Job description

Immediate start following a successful interview

We're hiring an Office Coordinator to join our amazing team here at Omni Facilities Management

Established in 1980, Omni Facilities Management is a leading provider of outsourced services to over 150 hotels across the UK, Netherlands, and South Africa. Employing over 4,000 people, Omni provides Housekeeping, Recruitment, Property and Software Services to major hotel groups including InterContinental Hotels Group (IHG), Hilton, Marriott, Redefine BDL Hotels, Raffles, Shangri-La, Ritz-Carlton and Resorts World.

We are currently looking for enthusiastic and self-motivated candidates for the position ofOffice Coordinatorto be responsible for ensuring that all team members are adequately trained in the department to the standard required.

Benefits from working with the company:

• Two weekly payments
• Up to 28 days paid holiday per year
• Permanent contract of employment
• Career progression on to our Management Programs & Flexible Learning Courses
• Company Benefits including retail discounts on food, shopping, clothes, holidays. eating out and up to 55% on cinema tickets
• Opportunity to work with great teams for an industry leader!

Shift Pattern:

Up to 37.5 hours a week, Monday to Sunday (24/7 Operation)

MAIN DUTIES:

• Provides administrative support for the Housekeeping Department, to include managing the PMS, screening and handling telephone and radio communications and coordinating with all team members.
• Serves as a primary point of direct administrative contact and liaison with other departments.
• Gathers, enters and/or updates data to maintain departmental records and databases as appropriate; establishes and maintains files and records for the housekeeping office.
• Prepare all checks sheets, lists, reports etc. for the coming day.
• Ensure at commencement and finish of each shift that all keys are in the appropriate place and are signed for.
• Ensure all radios are charged and working and report faults as required.
• Note any guest requests and requirements (including VIP allocations) and ensure these are communicated to the relevant staff members and actioned.
• Log all maintenance issues as reported.
• Ensure that the number of departure rooms being returned as inspected is monitored throughout the shift and all pending rooms are returned as soon as possible.
• Ensure any handover is written in the Handover Book for the upcoming shift.
• Carry out any other reasonable tasks as required.

PREVIOUS REQUIRED EXPERIENCE:

• Desirable to have previous Supervisor or Office Coordinator experience from a busy hotel housekeeping environment.
• Previous experience in dealing with administrative tasks.

ESSENTIAL SKILLS:

• Excellent interpersonal and communication skills and the ability to work effectively with people at different levels.
• Excellent written and verbal communication skills
• Proficient in the use of Microsoft office packages including Word, Excel and Outlook
• Word processing and/or data entry skills
• Ability to work effectively under pressure
• Excellent organisation skills
• Knowledge of office management principles and procedures
• Flexible with a willingness to learn.