Hotel night shift leader

J D Wetherspoon; Ripon; On-site; GBP 31,685,000 - 35,818,000; Full time

Job summary

The Unicorn, Ripon, part of J D Wetherspoon, is seeking a Hotel night shift leader to maintain high standards of customer service and oversee overnight hotel safety and operations. You will handle reservations, inquiries, and ensure fire safety protocols, licensing compliance, and incident reporting.

Applicants should be professional, well-presented, and capable of communicating with customers at all levels in English.

Qualifications

• High standard of customer service, with focus on safety and compliance.
• Excellent English communication and professional presentation.

Responsibilities

• Maintain excellent customer service at all times with focus on fire safety.
• Oversee overnight hotel operations, handle reservations and inquiries.
• Perform hourly security checks and manage evacuations in emergencies.
• Complete duty manager logbook and report accidents/incidents.
• Ensure compliance with licensing, trading standards, food hygiene and health & fire safety.

Skills

Customer service

Communication skills

English language

Job description

Vacancy Description

Responsible for maintaining excellent standards of customer service at all times, with particular attention to all aspects of fire safety.

Job Ref

664820

Job Title

Hotel night shift leader

Pub

The Unicorn, Ripon

Salary

£14

Closing Date

22-09-2026

Vacancy Description

Responsible for maintaining excellent standards of customer service at all times, with particular attention to all aspects of fire safety. Wetherspoon has built its success on delivering the best CQSMA standards. This means cleanliness, quality, service, maintenance, and atmosphere. You will ensure the delivery of these standards and the safe running of the hotel overnight, handling reservations and dealing with enquiries. You will also complete hourly security checks and be responsible for evacuation in cases of emergency. The completion of the duty manager logbook is essential for maintaining accurate records, as you will be responsible for reporting all accidents and incidents. Full adherence to all aspects of licensing law, trading standards, customs & excise regulations, food hygiene, and health & fire safety will be required. Professional and well presented, you should have good conversational english and an excellent customer service focus. The ability to communicate with people at all levels is essential, and you should also be self-motivated and able to bring a high level of enthusiasm to everything you do. You should respond well to pressure and be confident in handling people in emergency or conflict situations. You will also need to have a fixed place of residence reasonably close to the pub and have proof of right to work in the uk. You must be over 18 to work in our hotels; however, if you are younger, we may still have positions available for you - please search for kitchen or floor staff vacancies. Wetherspoon promotes an inclusive working environment where everyone is welcome. When you’re at work, we want you to feel comfortable being yourself. Whatever your background, preferences or beliefs, we’ll ensure that you have the skills and knowledge you need for a great career with us. If a high number of applications is received, this vacancy may close early.

Hours Per Week

32

Monday Hours

Flexible

Tuesday Hours

Flexible

Wednesday Hours

Flexible

Thursday Hours

Flexible

Friday Hours

Flexible

Saturday Hours

Flexible

Sunday Hours

Flexible