Hotel night shift leader

J D Wetherspoon; Great Manson; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-known hotel group is seeking a Hotel Night Shift Leader in Great Manson. The role involves ensuring customer service, safety protocols, and managing hotel operations overnight. Ideal candidates will have strong communication skills and a focus on service excellence. Flexibility in working hours is required, with you being over 18 and living close to the location. An inclusive environment is promoted for a great career experience.

Qualifications

• Professional and well-presented with strong customer service skills.
• Self-motivated and enthusiastic.
• Must have a fixed place of residence near the pub.

Responsibilities

• Maintain excellent customer service standards.
• Ensure safe running of the hotel overnight.
• Handle reservations and emergencies.

Skills

Customer service focus

Good conversational English

Ability to handle pressure

Job description

Overview

Hotel Night Shift Leader – Wetherspoon

Location: Monmouthshire • Type: Permanent • Hours: Full-time

Responsibilities

• Maintain excellent standards of customer service at all times, with particular attention to fire safety.
• Deliver and uphold the CQSMA standards: cleanliness, quality, service, maintenance, and atmosphere.
• Ensure the safe running of the hotel overnight, handle reservations and enquiries, and complete hourly security checks.
• Be responsible for evacuation in emergencies and maintain the duty manager logbook to report all accidents and incidents.
• Adhere to licensing law, trading standards, customs & excise regulations, food hygiene, health & fire safety requirements.

Qualifications & Skills

• Professional and well presented with good conversational English and a strong customer service focus.
• Ability to communicate with people at all levels; self-motivated with high enthusiasm.
• Capable of handling pressure and managing people in emergencies or conflict situations.
• Must have a fixed place of residence reasonably close to the pub and proof of right to work in the UK.
• Must be over 18 to work in our hotels (note: if you are younger, other vacancies may be available).

Wetherspoon promotes an inclusive working environment where everyone is welcome. We aim for you to feel comfortable being yourself at work and to have the skills and knowledge you need for a great career with us.

Hours per week

• Monday: Flexible 6:00
• Tuesday: Flexible 6:00
• Wednesday: Flexible 6:00
• Thursday: Flexible 6:00
• Friday: Flexible 6:00
• Saturday: Flexible 6:00
• Sunday: Flexible 6:00