Hotel Manager

Mandarin Oriental Hotel Group Limited; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player in luxury hospitality seeks a dynamic Hotel Manager to lead operations at a prestigious London location. This role is pivotal in ensuring exceptional guest experiences while managing a talented team and driving operational excellence. You will be responsible for formulating strategies that enhance service quality and profitability, while also fostering a culture of continuous improvement and sustainability. Join a renowned brand that values diversity, growth, and community engagement, and take your career to new heights in an environment dedicated to excellence and innovation.

Benefits

Complimentary hotel stays

Health and wellness programs

Retirement plans

Paid charity day

Increased holiday entitlement

Employee assistance program

Qualifications

• Proven experience in hotel management and operations.
• Strong financial acumen and ability to forecast performance.

Responsibilities

• Oversee daily operations ensuring guest satisfaction and safety.
• Develop management staff through coaching and mentoring.

Skills

Leadership

Strategic Planning

Financial Management

Customer Service

Team Development

Education

Bachelor's Degree in Hospitality Management

Relevant Certifications

Tools

Budgeting Software

Property Management Systems

Job description

Hotel Manager

Mandarin Oriental Mayfair, London is looking for a Hotel Manager to join The Executive team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Mayfair, London is the newest jewel which has opened in the heart of Mayfair. It’s another world; an oasis of calm in the heart of the city, with the most attentive service. A world that’s all about our guests.

About the job

Based at the Mandarin Oriental Mayfair, London within the Executive Office, the Hotel Manager is responsible for overseeing the daily operations for the hotel and residences.

As a Hotel Manager at Mandarin Oriental Mayfair, you will be responsible for the following duties:

• Formulation and implementation of strategy related to the hotel’s daily operational needs ensuring consistent guest services, colleague productivity, and safety while constantly striving for improvement.
• Execution of all operational and strategic initiatives, providing feedback and alternatives.
• Development of lower and middle management executives through coaching, mentoring and general communications.
• To keep abreast of newest trends and innovations in the marketplace and be aware of competitors.
• Oversee operational departments including F&B, Rooms and Spa.
• Work with Director of Food & Beverage to ensure the profitability, efficiency and creativity in each Food and Beverage outlet.
• Ensure alignment with Sales & Marketing to increase exposure and coverage in various local and international media.
• To ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Legendary Quality Experience (LQE).
• To prepare, review and manage annual Budgets and CAPEX plans; analyse P&L and assist in implementing strategies to increase overall revenue maximisation.
• Accurately forecast financial performance.
• To ensure there is a continuous focus and drive on all Quality assessments. In particular supporting local LQE initiatives.
• To grow and improve our sustainability, as measured by the FLHSSE.
• To ensure that guests and colleagues are in a consistently safe and secure environment.
• Ensure alignments with the financial objectives and forecasts.
• Oversee the strategic direction of general projects related to the enhancement of the hotel. The project management covers the areas of planning, administration, implementation and evaluation of financial results of project.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• 1 paid Charity Day per year to dedicate to a charity of your choice.
• Increased holiday entitlement with Length of Service, up to 33 days off.
• Access to Hospitality Action’s Employee Assistance Programme.

SUSTAINABILITY AT MANDARIN ORIENTAL

Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set by the Global Sustainable Tourism Council.

We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day.

We're Fans. Are you?

DIVERSITY & INCLUSION.

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.

All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.

ELIGIBILITY TO WORK IN THE UK.

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.