Hotel Guest Services Assistant

Sydney House Chelsea; Greater London; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Competitive pay

Service charge shared

Perkbox perks

Staff discount £50 B&B

Employee Assistance Programme

Free meals on duty

Job summary

Sydney House Chelsea is seeking a Hotel Guest Services Assistant on a 24 Hour Contract, paying £13.15 per hour. You will support daily hotel operations across Reception, Food & Beverage and Housekeeping, delivering exceptional guest experiences in a stylish Chelsea setting.

The role requires warmth, attentiveness, and the ability to manage multiple tasks while maintaining high standards of presentation and service. Benefits include service charge sharing and staff perks within our hotel group.

Qualifications

• Hospitality or customer service experience preferred.
• Flexible, detail‑oriented, proactive approach to hotel operations.
• Ability to assist across F&B, housekeeping and reception.

Responsibilities

• Assist breakfast service: set tables, reset for service.
• Maintain high service standards in the restaurant.
• Complete daily beverage and stock counts, rotate stock.
• Replenish beverages and glassware; check dates and stock.
• Ensure housekeeping hygiene: clean bedrooms, public areas, and shafts.

Skills

Guest services

Food service

Housekeeping

Reception

Job description

Location: A discreet, Georgian townhouse located just off the King’s Road, Sydney House Chelsea is understated but contemporary in style.

It gives our team the chance to work in one of the most popular and vibrant areas of London, just a couple of minutes' walk from South Kensington tube station.

SERVICE CHARGE-We pay our team service charge each month! This service charge all goes into one pot, and 100% of that service charge is then shared amongst all the team at the hotel-every penny received is paid out to the team.

Role

Hotel Guest Services Assistant - 24 Hour Contract - £13.15 per hour.

As part or our team, we welcome your passion, natural warmth and humour to ensure our guests have an amazing experience every time. We are seeking a Hotel Guest Services Assistant, 24 Hour Contract, that supports the day-to-day operation of the hotel by maintaining high standards of cleanliness, presentation and guest service across multiple departments. The role requires flexibility, attention to detail and a proactive approach to ensuring the hotel operates efficiently and consistently delivers an excellent guest experience.

Food & Beverage

• Regular support with breakfast service, ensure
  tables are set up and ready for service.
• Maintaining high service standards within the
  restaurant.
• Complete daily
  beverage and crisp stock counts.
• Replenish beverages
  and glassware, including stock rotation and date checks.
• Keeping on top of
  restaurant housekeeping including but not exhaustive of dusty of bar bottles,
  mirrors and glassware; restaurant floor (swept & mopped), cutlery and
  crockery clean and ready for us

Housekeeping

• To clean and
  service the bedrooms, bathrooms and public areas as requested, to hotel
  standards.
• Support in pre
  arrival room inspections, ensuring room is ready for occupation and complete
  with welcome letters.
• Cleaning of
  building exterior and public areas including bin and service areas, hotel
  arrival area (internal & external); plant care through the property.
• Completion of minor maintenance tasks such as
  cleaning external lights and signage; replacing of lightbulbs; highlighting
  maintenance issues and other tasks as assigned by the general manager.
• Ensuring the linen and supplies cupboards are
  well stocked and well maintained & organised.

Reception

• Interact with
  customers in a professional, friendly and confident manner.
• Develop
  relationships with regular guests to maximise sales opportunities and generate
  future business.
• Rooming Guests and Room Service - Escort all
  arriving guests to their rooms; assisting with luggage & delivery of
  bedroom requests - drinks and extra amenities.
• Supporting the reception team with guest
  requests and checking in, providing regular break cover
  
• Concierge support – build and maintain a
  working knowledge of the local (Chelsea) area, including restaurants, landmarks
  and places of interest; provide helpful local info and recommendations and
  support with transportation and restaurant reservations.

To say thank you, we have many perks

• Competitive
  pay – We are proud that everyone who joins our group gets a competitive a
  rate of pay, irrespective of age, plus you get service charge and tips on
  top.
• Treat
  yourself once in a while with lots of retail and hospitality perks through
  our Perkbox platform.
• Excellent
  discounts across our family of hotels – you will be entitled to 25% off
  food & beverage in our hotels plus we offer an amazing staff rate of
  £50 B&B per person across the group & your friends and family get
  special rates too.
• We
  understand it’s OK not to be OK, so we offer an externally run
  confidential helpline for any support you require about anything you might
  need as part of our Employee Assistance Programme.
• We
  sustain you physically too, meals when you are on duty are free.
• Everyone
  can learn and develop - our development pathways are unique to us and are
  the best in the business.
• We
  provide lots of opportunity to progress and move up – we have made
  hundreds of internal promotions, including to General Manager level.
• We
  like
  to say a special thank you for every year you are with us - our milestone
  awards include Champagne, afternoon tea, or dinner for you and someone
  special. When you reach the big milestones, you receive extra special
  gifts on top like longer hotel stays, extra days off and a unique gift
  especially chosen for you.

About our family of hotels

We bring a family of hotels together under one roof, ready to welcome guests with open arms, warm hearts and experiences that are simply memorable.

Each of our hotels are unique, individual, and quirky in personality. Quality is fundamental to everything we do, and it is the simple things that matter. We believe everyone should feel included, special and welcome, and that applies to our team and our guests.

We have very unique hotels in very special locations, from the award winning Gidleigh Park in Devon, the 900-year-old Amberley Castle to our stylish boutique townhouse in the heart of Chelsea – to see the whole group, take a look here www.brownswordhotels.co.uk