Hotel General Manager

Daish's Holidays; Blackpool; On-site; GBP 39,000; Full time

Job summary

An established industry player is seeking a dynamic General Manager to lead one of their vibrant hotels. This role offers a competitive salary and the chance to thrive in a supportive environment that values work-life balance. As a General Manager, you will be the face of the hotel, ensuring exceptional guest experiences through effective team management and operational excellence. With a commitment to continuous improvement and employee wellbeing, this is an exciting opportunity to make a significant impact in a growing family-run holiday operator. Join a company recognized for its outstanding customer service and enjoy fantastic employee perks, including a special holiday scheme for you and your family.

Benefits

Quarterly bonus

Extra paid day off for birthday

Family holiday scheme

Mental wellbeing support

Financial assistance package

Qualifications

• Experience in leisure/tourism and strong customer service skills are essential.
• Ability to manage a team and handle HR issues effectively.

Responsibilities

• Oversee hotel operations and ensure compliance with standards.
• Manage budgets and monitor costs to meet P&L targets.

Skills

Leisure or tourism industry experience

Customer service passion

Team management

Budget management

HR issue handling

Adaptability

Job description

We have a new exciting opportunity come up for a General Manager to join us at Daish's Hotels!

Offering a competitive salary of £38,500 per annum after a 3 month probation period. This will increase with length of service as well as annual wage reviews. We also offer continuous all year-round employment – we don’t close for the winter months! You also get £50 once you have completed basic Daish's training and if you refer a friend, you'll split £100! Additionally, you will receive a generous quarterly bonus if criteria is met.

The role is a full time and will include some split shifts to cover the key demand periods and to ensure the smooth operation of all aspects of the hotel. Evenings, Weekends and Bank holidays included.

Daish's Hotels are flexible employers and strive to facilitate a healthy work life balance for Daish's employees. We provide every employee with a supportive mental wellbeing and financial assistance package. We even give you an extra paid day off for your birthday.

In addition to all of these fantastic benefits of working for Daish's, we have a great “Take your family on a Daish's holiday scheme” for as little as £95 per holiday…4 nights, breakfast, dinner, room, travel and entertainment all included.

Skills and capabilities to bring to the role:

• Previous experience within the leisure or tourism industry.
• A drive and passion for the holiday industry and customer service.
• Demonstrate an ability to manage and motivate a dedicated team to deliver our core values.
• Adaptability is key as the role has a wide range of responsibilities and you’ll need to be as comfortable at calling Bingo as you will compliance and budgeting.
• Previous experience of managing and working within budgets.
• Maintenance and capital investment planning to improve the product.
• Ability to handle HR issues in line with company policy.
• You’ll be hands on with a ‘can do’ attitude as you’ll be expected to lead from the front.

General Managers are the face of each Hotel, and are responsible for ensuring the delivery of our core values; clean and comfortable en-suite accommodation, good food, great live nightly entertainment and first class friendly customer service. You will be able to relate and manage procedures at the front end delivery into coordinated back of house processes, to ensure a smoother guest experience, and enhance our brand and revenue.

You’ll assume full responsibility for the running of the hotel including close monitoring and controls on cost to ensure hitting P&L targets, and managing the staff team to ensure the hotel's smooth operation, and full compliance responsibility.

A little bit about us….

We are Daish’s Holidays, a fast growing family run holiday operator with 12 stunning hotels across the UK and a fleet of own luxury coaches. We continue to grow at a rapid rate with many exciting opportunities on the horizon for our fantastic teams. Our core values lay at the heart of what we do: Clean and Comfortable Accommodation, Good Food, Great Entertainment, Friendly Service.

The company is one of the industry leaders in providing the best value for money holidays in the market. Routinely winning awards for customer service excellence, 6 of our hotels have won Tripadvisor Travellers’ Choice Awards for 2023 and we have recently been nominated in the 2023 British Travel Awards for the Best Company for Best Company for UK Coach/Touring Holidays Award!