Hotel Concierge Driver

Dakota Manchester Airport; Manchester; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Meals on duty

Uniform provided

Employee discounts

Job summary

Dakota Manchester Airport is seeking a hospitable Concierge & Driver to join our team. Immediate start available for full-time roles with 37.5 hours weekly, plus a part-time and night shift option.

You will welcome guests, provide luggage assistance, valet parking, and assist Reception to deliver a seamless guest experience. Candidates must hold a full UK driving license with restrictions as specified, be 25+, and demonstrate proactive, guest-centric service.

Qualifications

• Experience as Concierge or doorperson is desirable.
• Full UK driving license with a maximum of 6 points and aged 25 or above.
• Flexible and proactive approach to guest service and baggage handling.

Responsibilities

• Welcome guests and assist with bag portering and coordination with Reception.
• Drive airport transfer vehicles and chauffeur guests to terminals; assist with luggage.
• Perform valet parking duties and ensure high-quality guest service across departments.
• Support other teams as needed and help with special guest requests.

Skills

Concierge experience

Full UK driving license

Customer service

Job description

This brand-new property features our signature Bar & Grill and deliver the exceptional guest experience Dakota is known for.

With immediate start available, .We are seeking a hospitable individual with a full UK drivers license for the role of Concierge with valet parking and driving duties.

Current positions:

Full time Concierge & Driver - Minimum 37.5 hours per week, working any 5 days out of 7.

Part time Concierge & Driver - Minimum 15 hours per week, working any 2 days out of 7.

Nights Concierge & Driver - Minimum 37.5 hours per week, working any 5 days out of 7. Shifts are fully flexible but predominantly shifts from 11pm to 7am or 3am to 11am (Not guaranteed).

PRIMARY ROLE RESPONSIBILITIES

• To carry out Concierge duties by welcoming all guests who arrive at Dakota, providing bag portering, and working closely with Reception to provide a seamless experience.
• Drive the airport transfer vehicle, an 8-seater Mercedes Vito, or a 7 series BMW, to chauffeur drive guests to their terminal whilst providing baggage assistance in and out of the vehicle.
• Carry out valet parking duties, driving and parking guest cars as well as the hotel car.
• Provide a consistently excellent level of guest service in accordance to our service principles and values, ensuring that all guests receive special attention and recognition.
• Work closely alongside all other departments especially Reception to ensure excellent communication and be proactive in assisting other departments as required. This may include delivering room service, taking items to guest bedrooms, and answering the hotel phone.
• Manage the welcome and seating of any groups of guests before entering the building.
• Offer additional services to make the guest experience more seamless i.e. making restaurant reservations, assisting in directions, providing local recommendations.

APPLICANT REQUIREMENTS

The successful applicant will have/be:

• Working experience as a Concierge, Doorperson or Security is highly desirable.
• Hands on approach to all aspects of the role, being proactive to carry guests luggage and provide general assistance.
• Due to car insurance requirements, the applicant must have a full UK drivers license with a maximum of 6 points and be aged 25 or above.
• Have held a full UK drivers license for at least 5 years for car insurance purposes.
• An enthusiastic individual who will promote our culture of positivity.
• Be task oriented with a great pride for the work they do and attention to detail.
• Flexible with shift patterns and available around the needs of our business.
• Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.

HOW TO GET HERE

Dakota Manchester Airport is at 7 Enterprise Way, Manchester, M90 4AD

• Train: About a 10 minute walk from Manchester Airport station, with frequent direct services from Manchester Piccadilly and across the North West.
• Tram: Metrolink Blue Line runs from Victoria via Central Manchester to the airport main station (approximately 10 minute walk away)
• Bus: Bee Network routes (43, 103, 130, 199, 248, 288, 313, 368) serve the airport; some stop a few minutes from the hotel, others at the main station (approximately 10 minutes walk away)
• Car: For those whose journeys cannot reasonably be completed using public transport, a pre-registered team parking scheme is available at £5 per day, billed monthly by our Finance Team. The car park is located a short 5-10 minute walk from the hotel. Spaces are allocated on a first come, first served basis upon each entry, and parking is not guaranteed. The same parking process and payment arrangement applies to all team members, regardless of role.
• Cycling: Good local routes; secure bike storage available at the team entrance.

WHAT WE OFFER

In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:

FINANCIAL

• Special discounts on stays and dining at any Dakota
• Bonuses to recommend a friend to join our team and every time you are mentioned on Trip Advisor
• Additional holiday day on the first anniversary of your employment
• Meals on duty and uniforming

WELLBEING

• Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers
• Support from our inhouse Mental Health Champions
• Family-friendly flexible working options
• Participation in meaningful initiatives such as Macmillan Cancer Support Coffee Morning and the Walk for Wellbeing, Supporting causes that matter while connecting with colleagues

CAREER DEVELOPMENT

• Accredited, certified compliance training given on employment
• Access to a suite of external, certified resources via our Learning Management System
• Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan
• Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships

Full terms on our benefits can be found in our Handbook.

ABOUT DAKOTA HOTELS

Dakota is a growing UK-based lifestyle brand, known for our stylish hotels, bustling brasserieGrillsand upscale cocktail Bars. Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, Manchester, andNewcastlewith morein our pipeline.

Dakota is synonymous for delivering attentive and genuine guest service. We attract hard-working individuals who are passionate about working to the highest standards and have been voted within The Caterer’s Top 15 Best Employers in Hospitality for the last five years in a row. We were also featured within the Top 10 employers in the 2024 Sunday Times Best Places to Work in the UK, as well as being awarded the Spotlight Award for Best Places to Work for LGBTQIA+ employees.

As recent winners of The Cateys ‘People Team of the Year’,we have award-winning internal training programmes within Dakota Academy fostering continuous development and ongoing training. As a result, over 75% of our leaders have been promoted internally and, for four consecutive years, a member of our team has won a prestigious Acorn Award awarded byThe Caterer to the ‘Top 30 under 30’in the industry,demonstratingour success in developing talent.