Hotel Assistant Manager

Four Seasons Resort Hualalai; London; On-site; GBP 50,000 - 60,000; Full time

Job summary

Join the Four Seasons Hotel London at Park Lane as a Hotel Assistant Manager, where you'll oversee Front Office operations and a dynamic team dedicated to delivering exceptional guest experiences. This role offers an opportunity to grow within a prestigious luxury brand in one of London's most iconic hotels.

Benefits

£50,000 package comprising hotel service charge and salary

Excellent Training and Career Development opportunities

Up to 20 complimentary nights at any Four Seasons Hotels worldwide

Free meals while on duty

Holiday entitlement increases with years of service up to 33 days off

Free Life Insurance while on duty

Season Ticket Loan & cycle to work scheme

Employee Experience events throughout the year

Access to Wagestream – salary advance benefit

Qualifications

• Previous experience in a supervisory or assistant management role within a luxury hotel.
• Fluent spoken and written English.
• Immaculate personal presentation and a passion for hospitality.

Responsibilities

• Supervise daily operations of the Front Desk and Guest Services teams.
• Ensure seamless arrival and departure experiences for guests.
• Lead and motivate the team to deliver high service levels.

Skills

Leadership

Guest-focused approach

Communication

Problem Resolution

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Surrounded by the capital’s greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city’s high notes. Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London’s famous sights.

Join Our Team as a Hotel Assistant Manager
Four Seasons Hotel London at Park Lane

Are you passionate about delivering exceptional guest experiences and leading with purpose? Four Seasons Hotel London at Park Lane is seeking a dedicated and enthusiastic Hotel Assistant Manager to join our Front Office team. This is a fantastic opportunity to be part of a world-renowned luxury brand and play a key role in shaping the guest journey.

About the Role:
As a Hotel Assistant Manager, you will support the Front Office Manager in overseeing all aspects of Front Office operations, including the overnight shift. You will lead a diverse and dynamic team, ensuring that every guest receives warm, personalized service that reflects the Four Seasons standard of excellence. You will also participate in the hotel’s Duty Manager Program, acting as the senior leader on property during your shift.

What You’ll Do:

• Supervise and support the daily operations of the Front Desk, Concierge, and Guest Services teams

• Ensure a seamless and welcoming arrival and departure experience for all guests

• Handle guest feedback and resolve issues with professionalism and care

• Lead and motivate the team to deliver consistently high levels of service

• Oversee the overnight shift and ensure smooth handovers between day and night operations

• Collaborate with other departments to ensure guest needs are met promptly and efficiently

• Uphold health, safety, and security standards across the property

What We’re Looking For:

• Previous experience in a supervisory or assistant management role within a luxury hotel environment

• Strong leadership and interpersonal skills with a hands-on, guest-focused approach

• Excellent communication skills with fluent spoken and written English

• A calm and confident presence when managing guest concerns or operational challenges

• Flexibility to work a variety of shifts, including nights, weekends, and holidays

• Immaculate personal presentation and a genuine passion for hospitality

• Must have the legal right to work in the UK

Just some of the benefits Four Seasons Hotel London at Park Lane employees enjoy:

• £50,000 package comprising hotel service charge and salary .

• Excellent Training and Career Development opportunities

• Up to 20 complimentary nights at any Four Seasons Hotels or Resort around the world with years of service .

• Free meals at Zest while on duty including fruits, coffee/ tea and ice cream available throughout the day

• Holiday entitlement increases with years of service up to 33 days off

• Free Life Insurance while on duty .

• Opportunities to build a successful career with global potential

• Season Ticket Loan & cycle to work scheme

• Free Uniform dry cleaning available

• Employee Experience: Annual Themed Employee Party and many social, charitable and sporting events throughout the year .

• Access to Wagestream – a salary advance benefit

• Employee Recognition Programmes

• & many, many more surprises to discover !

We look forward to receiving your application!