Hosted Telecom Support Specialist

Solutions Engineering Recruitment; England; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

22 days holiday

Bank holidays

Christmas shutdown

Job summary

SER-IN in Crewe is seeking a Technical Support Agent to join our Hosted Customer Support Team. You will work within a team of 6 agents, manage workflow, monitor tickets and help ensure smooth go-lives.

The role requires experience with telecoms systems such as Yeastar, Gamma Horizon and Webbex Hosted platforms, plus a strong customer-support background and connectivity knowledge. The position is office-based in Crewe with 22 days holiday, bank holidays and a Christmas shutdown, and comes with a

Qualifications

• Experience working on telecoms systems including Yeastar, Gamma Horizon and Webbex Hosted platforms.
• Knowledge around connectivity.
• Experience in a customer support based role.

Responsibilities

• Working within a team of 6 agents.
• Managing workflow and tickets to ensure timely responses.
• Ensuring go-lives go smoothly.
• Helping and supporting customers with technical questions.
• Assisting with billing/complaint queries.

Skills

Telecoms systems knowledge

Customer support

Connectivity knowledge

Tools

Yeastar

Gamma Horizon

Webbex Hosted

Job description

SER-IN in Crewe is seeking a Technical Support Agent to join our Hosted Customer Support Team. You will work within a team of 6 agents, manage workflow, monitor tickets and help ensure smooth go-lives.

The role requires experience with telecoms systems such as Yeastar, Gamma Horizon and Webbex Hosted platforms, plus a strong customer-support background and connectivity knowledge. The position is office-based in Crewe with 22 days holiday, bank holidays and a Christmas shutdown, and comes with a