Host Team Member - Part time 16hrs

Village Hotels; Farnborough; On-site; GBP 20,000 - 24,000; Full time

Job summary

Join a dynamic team as a Reception Team Member at a forward-thinking hotel chain, where your personality and passion for guest service will shine. You'll be the first friendly face guests see, ensuring they feel welcomed and valued. With a focus on individuality and fun, this role offers opportunities for growth and development in a lively environment. Enjoy a range of perks, including health and wellness memberships, discounts, and a supportive work culture. Be part of a team that celebrates community and personal milestones while delivering exceptional experiences.

Benefits

Complimentary Health and Wellness Membership

Discounts on overnight stays

50% discount on Food and Drink

30% discount in Starbucks

Excellent training programs

Flexible working hours

Mental health support

Financial well-being support

Employee Assistance Programme

Birthday off

Qualifications

• Personality and a great memory for personalized guest experiences.
• Passion for delivering excellent guest service.

Responsibilities

• Ensure every guest receives a warm, vibrant welcome.
• Knowledgeable about the hotel and local area to assist guests.

Skills

Excellent guest service

Proactive problem-solving

Strong communication skills

Team collaboration

Job description

Job Description: Reception Team Member at Village Hotel Club

First impressions are crucial. As a reception team member at Village Hotel Club, you will be the first friendly face our guests see. Your role is to ensure every guest receives a warm, vibrant welcome. You will be knowledgeable about the hotel and local area, making recommendations and resolving issues proactively. Nothing is too much trouble.

Work, Grow, Play! At Village Hotel Club, we embrace personality, individualism, and fun. We create lively, modern spaces for our guests to work, eat, relax, play, and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, your service will help us stand out from the competition.

Benefits

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend, worth £1,500 a year.
• Discounts on overnight stays at Village Hotels, starting from £35, including breakfast.
• Friends and Family discounted stays from £49, including breakfast.
• 50% discount on Food and Drink at Village Hotel Pub & Grill.
• 30% discount in our Village Hotel Starbucks stores.
• Excellent training and development programs, including Rising Stars and Talent Academy.
• Mobile Gaming training platform for engaging learning experiences.
• Discounts and cashback offers on High Street Brands and Supermarkets.
• Well-being and Healthcare benefits, including monthly well-being programs.
• Mental health support, including mental health days and first aiders.
• Financial well-being support via Wagestream.
• Access to Employee Assistance Programme for support and counseling.
• Flexible working hours.
• A supportive, inclusive work environment with team events.
• Reward and Recognition schemes, anniversary rewards, and incentive programs.
• Electric car salary sacrifice scheme.
• Your birthday off, guaranteed.
• Discounted Health Cash Plan and Sick Pay Insurance.
• Big People Days for celebration and community engagement.
• Enhanced maternity and paternity benefits.
• Company Pension scheme and Life Insurance.
• Terms and conditions apply based on your contract.

What we need from you

• Personality, and lots of it.
• A great memory for personalized guest experiences.
• Proactive problem-solving skills.
• A passion for delivering excellent guest service.
• Strong communication skills.
• Team player with the ability to collaborate across departments.

Join us and be part of something special—Work, Grow & Play the Village Way!