Host Team Member - Chandler's Ford

Village Hotels; Eastleigh; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Hotel staff discounts

Food & Drink discounts 50%

Wagestream financial wellbeing

High Street discounts

Birthday off

Job summary

Village Hotels in the United Kingdom seeks a Reception Host to be the absolute face of the hotel. With guests using self-check-in terminals, you will be on the floor, ensuring a warm welcome and a courteous farewell to every guest.

We value personality and energy over a perfect CV. If you are approachable, have a lively personality, and enjoy chatting to people, you will receive the support, training, and opportunities to grow in hospitality with us.

Qualifications

• Must be friendly, approachable and confident with guests.
• Ability to chat with people and diffuse tense situations.
• Demonstrates genuine hospitality and positive attitude.

Responsibilities

• Greet guests as the primary face of Village Hotels and guide them to self-check-in terminals.
• Resolve guest issues on the spot with emotional intelligence and courtesy.
• Upsell Food & Beverage facilities, meetings and events to guests.
• Maintain front-of-house standards and assist with cash handling and housekeeping of public areas.

Skills

Outgoing personality

Excellent communication

Guest service

Job description

Responsibilities

• The Welcome: Owning the lobby. You will act as the ultimate host, confidently guiding guests to the self-check-in terminals and stepping in with a warm, friendly face when they need a hand or the technology gets overwhelming.
• The Problem Solving: Turning complaints into wins. You will deal with issues politely and positively on the spot, using your emotional intelligence to diffuse tension and resolve problems there and then before they ever reach a manager.
• The Commercial Hustle: Knowing the product. You will use your natural charm to upsell our fantastic Food & Beverage facilities, meetings, and events, ensuring guests know exactly what is happening in the hotel during their stay.
• The Operations: Keeping the standards high. You will manage cash handling securely, keep the front of house areas immaculate by clearing away stray coffee cups, and attend briefings so you always know exactly who is in the building.

How We Succeed Together

We do not micromanage. It takes a village, so we believe in Ownership & Integrity, giving you the autonomy to own the lobby and make decisions on the fly. We Empower & Elevate our people. If you want Room to Grow, we provide excellent training and development to help you step up in your hospitality career.

The Role Outline: Your Shift at a Glance

As our Reception Host, you are the absolute face of Village. Because our guests use self-check-in terminals, you are not trapped behind a desk shuffling paper. You are out on the floor, working the room, fixing problems before they happen, and ensuring every single guest gets a vibrant, human welcome and a brilliant farewell.

Why Village?

At Village, we do hospitality a little differently. We are all about personality, genuine connections, and creating lively spaces for our guests to work, eat, relax, and play. That is why we back our teams to be themselves, take ownership, learn new skills, and grow their careers. Previous hotel experience is great, but your attitude and energy matter much more to us. If you are approachable, possess a larger than life personality, and genuinely love chatting to people, we will give you all the support, training, and opportunities you need. Because it really does take a Village.

We live our culture through four simple commitments:

• We Can & We Do: We show up to make a genuine difference and do fantastic work every day, with purpose.
• We Will: Treat each other with respect and dignity. No ego, no drama. We try our best and look out for each other.
• We Care: We care about our impact on guests, the community, and each other.

Your Shift: What You Will Actually Be Doing

We can teach you the booking system. We cannot teach you how to make a guest smile. We trust you to handle

• Hotel Stays: Discounted stays from 35 based on two sharing, plus a Holiday Purchase scheme.
• Food & Drink: 50% discount on Food and Drink purchased on or off shift at any Village Hotel.
• Financial & Extras: Financial wellbeing support via Wagestream, High Street discounts, an Electric car salary sacrifice scheme, and your birthday off guaranteed.
• Development & Culture: Regular team events with our BIG People days, an exciting training platform with gamified learning, and excellent Reward and Recognition schemes.

Think You Have Got the Right Energy?

We are not looking for perfect CVs, we are looking for great people with a bag of personality. If you are naturally bubbly, adapt easily to different situations, and possess a genuine passion for leaving a positive lasting impression, we want to hear from you. At Village, we're all about personality, ambition, and bringing your real self to work. Diverse perspectives are what keep our business buzzing, so whatever your background, you'll find a welcoming place to build your career here.