Host - Oxford

Dishoom Limited; Oxford; On-site; GBP 19,000 - 25,000; Full time

Benefits offered by this job

Free team meals

Chai all you can drink

50% off dining

Mental health support

First Aid training

GP appointments

Wellness app access

Fitness sessions

Team events

Masterclass programme

Job summary

Dishoom Limited is looking for friendly, attentive and organised people to join us as a Host. You will greet guests, guide them with warmth, and showcase our menu knowledge of drinks, snacks and dishes across Dishoom venues.

We value people who communicate clearly and pay attention to details, ensuring special requirements are met and guests feel welcomed from the moment they arrive.

Qualifications

• Previous work experience as a Host - at least 1 year minimum, in a high volume restaurant/ bar environment, following detailed steps of service and use of guest management systems.
• A desire to grow - we only promote our Head and Deputy Hosts from within, plus our award-winning Babu (Manager) Masterclass programme supports our teams with the tools to be our future leaders.

Responsibilities

• Greet our guests day or night with a smile that makes them instantly feel welcomed.
• Transport our guests to the Permit Rooms of Bombay, with awesome knowledge of all of our drinks, bar snacks, curries, sharing plates and well-loved Dishoom dishes.
• A natural person and a stickler for the details. You ensure clear communication to our guests and team alike, ensuring those special requirements have been taken care of.

Skills

Host experience

Customer service

Attention to detail

Communication

Job description

In Dishoom, we see every team member as valuable and important to ensuring the all-around brilliant experience for our guests. We're looking for friendly, attentive and organised people to join us as a Host.

• Greet our guests day or night with a smile that makes them instantly feel welcomed.
• Transport our guests to the Permit Rooms of Bombay, with awesome knowledge of all of our drinks, bar snacks, curries, sharing plates and well-loved Dishoom dishes.
• A natural person and a stickler for the details. You ensure clear communication to our guests and team alike, ensuring those special requirements have been taken care of.

So what are we looking for?

• Previous work experience as a Host - at least 1 year minimum, in a high volume restaurant/ bar environment, following detailed steps of service and use of guest management systems.
• A desire to grow - we only promote our Head and Deputy Hosts from within, plus our award-winning Babu (Manager) Masterclass programme supports our teams with the tools to be our future leaders.
• Over time, you'll be provided with cross-training and exposure within your role to the Server and Cocktail Bartender departments. We think this is vital for your continuous learning and give you everything you need to know about our Bar-Cafe.
  We are proud to be recognised as one of the best places to work in Hospitality. Looking after people is at the core of what we do and we work hard to make life at Dishoom the best it can be. Since 2010, our restaurants have celebrated the Irani cafes and all of the food and drink of Bombay. Plus, we have kitchens to ensure our guests can enjoy our food at home!

Alongside running busy sites with large teams, we also believe in doing more. Each year, we pledge to plant a tree for every Dishoom-walle, continue to break down barriers through our cultural events, and support children through our Meal for a Meal initiative. As of this year, we have donated 30 million meals (and counting) to children in the UK and India, with every Dishoomwalle contributing 55 meals per shift to this cause.

How we'll support you

• Financial Free weekly wage advances and emergency cash.
• Access to our savings support & financial health planning tool.
• Up to 50% off when dining at Dishoom with friends and family.
• Enhanced family leave and pay, plus specific Dishoom-walle benefits for those growing little families.
• Mental & Physical All Babus (Managers) are fully trained in mental health support & First Aid.
• Dedicated support from our confidential advice helpline - available to you or someone in your household - 24 hours a day, 365 days of the year.
• On demand GP appointments, free counselling sessions and life coaching through our wellness app.
• Free fitness sessions every month (including yoga and spin classes).
• Calling all sports fans, we have our very own Dishoom Premier League (an in-house cricket tournament) where you get to compete with your team at Lord's, and an annual Dishoom Football league that runs across our caf s and Permit Room teams.
• Socials We're a growing company and love nothing more than bringing our teams (and families) together to celebrate everyone's hard work across the year.

You’ll be invited to our:

• Family Mela (Family summer festival)
• Huge Christmas celebration

Plus, we host regular team events across our cafes.

• Team members who work at Dishoom for 5 years are invited to attend Bombay Bootcamp - an educational trip to Bombay to learn about our unique food, culture and heritage.

What to expect:

• Free team meals every shift, plus all the Chai you can drink!
• 15.79 per hour inclusive of tronc (based on the last 3-month's average). We pay on a monthly basis.
• A full-time role working across 5 days, Monday - Sunday availability required.
• A weekly changing rota provided at least 6 days in advance.
• We're an all day dining Cafe, meaning our teams work a variety of daytime and evening shifts (not the usual always late nights!)
• Access to our award-winning training programmes and support. We focus on your development from day one and proudly promoted 326 Dishoomwalles last year!
• The usual number of days holiday a year - paid for at your usual rate. Our sites are closed Christmas Day and Boxing Day, and if you have children, we'll provide one extra day to take them to their first day at school.
• No uniforms here - smart casual and comfortable is key, and of course trainers are fine.