Front of House Team Member

Babu House; West Kirby; On-site; GBP 22,000 - 23,000; Full time

Benefits offered by this job

Free team meals

Competitive hourly rate (£16–£16.50)

Monthly pay

Award-winning training

Job summary

Dishoom in the United Kingdom is hiring a Server/Waiter/Waitress to greet guests and guide them through our menu, ensuring a warm and efficient service across busy shifts. You should have at least 1 year of experience in a high-volume restaurant, familiarity with allergen procedures, and a desire to grow within our team, including cross-training with Host and Cocktail Bartender departments.

We offer free team meals, a competitive hourly rate of £16–£16.50 per hour (tronc included), a monthly pay

Qualifications

• Previous work experience as a Server/Waiter/Waitress - at least 1 year minimum in a high-volume restaurant.
• Ability to follow detailed service steps and allergen procedures while managing a busy section.
• Comfortable working across multiple roles (server, bartender, host) with cross-training.

Responsibilities

• Greet guests day or night with a welcoming smile.
• Know drinks, bar snacks, curries and sharing plates to guide guests.
• Communicate clearly with the team to ensure smooth service.
• Pour drinks to perfection and restock as needed.
• Prepare coffee and chai with the same attention as the first order.

Skills

Customer service

High-volume environment

Allergen procedures

Job description

We are proud to be recognised as one of the best places to work in Hospitality. Looking after people is at the core of what we do and we work hard to make life at Dishoom the best it can be. Since 2010, our restaurants have celebrated the Irani cafes and all of the food and drink of Bombay. Plus, we have kitchens to ensure our guests can enjoy our food at home!

Alongside running busy sites with large teams, we also believe in doing more. Each year, we pledge to plant a tree for every Dishoom-walle, continue to break down barriers through our cultural events, and support children through our Meal for a Meal initiative. As of this year, we have donated 30 million meals (and counting) to children in the UK and India, with every Dishoomwalle contributing 55 meals per shift to this cause.

How we’ll support you

At Dishoom, we genuinely care about supporting you and your well-being (inside and outside of work).

With this, we tend to think about well-being in four different ways:

Financial

• Free weekly wage advances and emergency cash.
• Access to our savings support & financial health planning tool.
• Up to 50% off when dining at Dishoom with friends and family.

Mental & Physical

• All Babus (Managers) are fully trained in mental health support & First Aid.
• Dedicated support from our confidential advice helpline - available to you or someone in your household – 24 hours a day, 365 days of the year.
• Free fitness sessions every month (including yoga and spin classes).
• Calling all sports fans, we have our very own Dishoom Premier League (an in-house cricket tournament) where you get to compete with your team at Lord's, and an annual Dishoom Football league that runs across our cafés and Permit Room teams.

Social

• We’re a growing company and love nothing more than bringing our teams (and families) together to celebrate everyone’s hard work across the year.

You’ll be invited to our:

• Family Mela (Family summer festival)
• Huge Christmas celebration

Plus, we host regular team events across our cafes.

• Team members who work at Dishoom for 5 years are invited to attend Bombay Bootcamp – an educational trip to Bombay to learn about our unique food, culture and heritage.

What to expect:

• Free team meals every shift, plus all the Chai you can drink!
• £16- £16.50 per hour inclusive of tronc (based on the last 3-month’s average). We pay on a monthly basis.
• A weekly changing rota provided at least 10 days in advance.
• We're an all day dining Bar- Cafe, meaning our teams work a variety of daytime and evening shifts (not the usual always late nights!)
• Access to our award-winning training programmes and support. We focus on your development from day one and proudly promoted 326 Dishoomwalles last year!
• The usual number of days holiday a year - paid for, including tronc. Our sites are closed Christmas Day and Boxing Day, and if you have children, we’ll provide one extra day to take them to their first day at school.
• No uniforms here - smart casual and comfortable is key, and of course trainers are fine.

Have you got Seva?

We see every team member as valuable and important to ensuring the all-around brilliant experience for our guests. We’re looking for friendly and efficient people to join us as a Server/Waiter/Waitress.

Our Floor Team - Server/ Bartender/ Host

• Greet our guests day or night with a smile that makes them instantly feel welcomed.
• Transport our guests to the Permit Rooms of Bombay, with awesome knowledge of all of our drinks, bar snacks, curries, sharing plates and well-love Dishoom dishes.
• You are on point for your guests’ experience (whatever the number of tables); you ensure there is clear communication to your team, so that everything runs smoothly and nothing goes a-miss.
• Pour each drink to perfection and not forgetting to replace the last bottle in the fridge.
• Make each coffee and cup of Chai, with the same importance as the first one of the day.

So what are we looking for?

• Previous work experience as a Server/Waiter/Waitress - at least 1 year minimum, in a high volume restaurant environment, following detailed steps of service (including Allergen procedures) and managing a busy section.
• You’ll be provided with cross-training and exposure within your role to the Host and Cocktail Bartender departments. We think this is vital for your continuous learning and give you everything you need to know about our Bar-Cafe.
• A desire to to grow - we only promote our Head Waiters from within, plus our award-winning Babu (Manager) Masterclass programme supports our teams with the tools to be our future leaders.

At Dishoom - everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities, and experiences to apply for roles with us.

Food & Beverage, FOH, Front of House, Hospitality Team Member, Waiter, Waitress, Head Waiter, Senior Waiter, Hospitality, Front of House Supervisor, Section Waiter, Floor Supervisor.