Host Manager

Arcade; Greater London; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Refer a friend bonus

Internal wage advance facility

Restaurant recognition budget

50% off food for employees

Access to remote counseling and services

Hospitality Action support

Team parties for summer and Christmas

Job summary

Arcade is seeking a Host Restaurant Manager to lead the team at our Battersea location. In this role, you'll oversee daily operations, ensuring a seamless guest experience and building relationships within the community.

The ideal candidate is a proactive leader with exceptional communication skills, proven experience in a high-volume setting, and a strong understanding of hospitality standards.

Benefits include employee discounts, a referral bonus, and access to various support services.

Qualifications

• Proven experience in leading a team in high-volume hospitality.
• Strong analytical skills to improve performance via data insights.
• A hands-on leader thriving in fast-paced environments.

Responsibilities

• Lead and coach the host team for an exceptional guest experience.
• Manage table and queue flow during service.
• Ensure high front-of-house standards.
• Optimize bookings and manage large groups.
• Support recruitment and training efforts.
• Ensure compliance with safety procedures.

Skills

Exceptional communication and guest engagement abilities

Experience leading a host or reception team

Strong experience with booking and reservation systems

Analytical mindset

Strong commercial awareness

Ability to thrive under pressure

Understanding of health & safety compliance

Hands-on leadership

Job description

Join our leadership team - Lead the host team. Shape every first impression. Drive Front of House Performance!

About Arcade

Arcade is a fast‑paced, creative hospitality group serving over 1,200 guests daily across multiple global kitchens, a high‑energy bar, and generating revenue exceeding £150K per week.

About The Role

We're looking for an experienced Host Restaurant Manager to lead our Host team at Arcade Battersea. In this role you will oversee the daily floor operation and with your team of Hosts, manage the front‑of‑house guest journey. The successful candidate for this role is a Restaurant Manager who is exceptionally warm, outgoing, and naturally hospitality‑focused, with the confidence to build relationships with both guests and local businesses.

A key part of the role will be helping us drive covers and increase awareness of the venue. Therefore, we are looking for someone who would be comfortable attending local networking events, building relationships within the Battersea community, and actively seeking opportunities to bring new guests into the business.

As a Successful Host Team Manager You Will

• Lead, coach and motivate the host team to deliver a warm, professional and seamless guest experience
• Control the pace and flow of service through effective table and queue management
• Maintain immaculate front‑of‑house standards at all times
• Optimise bookings, walk‑ins and live table allocations to maximise capacity
• Manage large groups and special requests with precision and attention to detail
• Support recruitment, onboarding and ongoing training
• Deliver regular feedback and contribute to performance reviews and succession planning
• Ensure full compliance with fire, emergency and allergen procedures

We'd Love To Hear From You If You Bring

• Exceptional communication and guest engagement abilities
• Proven experience leading a host or reception team in a high‑volume hospitality environment
• Strong experience using booking and reservation systems, with confidence managing live availability
• An analytical mindset, comfortable reviewing cover data and using insights to improve performance
• Strong commercial awareness and confidence managing bookings and floor flow
• The ability to thrive under pressure with excellent decision‑making skills
• Strong understanding of health & safety and compliance standards
• A hands‑on leader who leads by example and thrives in fast‑paced venues

Benefits Of Being Part Of The Team

• Refer a friend bonus
• Internal wage advance facility to instantly access the wages you’ve earned
• A restaurant recognition budget for birthday goodies and career milestones
• 50% off food in our restaurants for you and your loved ones
• 50% off food in JKS restaurants within Arcade for you and your loved ones
• Access to counselling, remote GP/physio services, legal advice and more through
• Hospitality Action 24 hours a day, 365 days of the year
• Summer and Christmas team parties where we all down tools and have some fun!