Host Manager

Arcade Battersea Power Station

Greater London

On-site

GBP 28,000 - 36,000

Full time

7 days ago

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Benefits offered by this job

Refer a friend bonus

Wage advance facility

Restaurant recognition budget

50% off food in Arcade restaurants

50% off food in JKS restaurants

Counselling and wellbeing support

Hospitality Action support

Team parties

Job summary

Arcade Battersea Power Station is seeking an experienced Host Restaurant Manager to lead our Host team and oversee the front-of-house guest journey. You will coach the team, manage reservations and live availability, and ensure a warm, professional guest experience in a high-volume setting.

You’ll build local relationships, attend community events, and drive bookings while upholding health and safety standards. A hands-on leader who thrives in fast-paced venues will excel here.

Qualifications

Exceptional communication and guest engagement abilities.
Proven experience leading a host or reception team in a high-volume hospitality environment.
Strong experience using booking and reservation systems, with confidence managing live availability.
An analytical mindset, comfortable reviewing cover data and using insights to improve performance.
Strong commercial awareness and confidence managing bookings and floor flow.
The ability to thrive under pressure with excellent decision-making skills.
Strong understanding of health & safety and compliance standards.
A hands-on leader who leads by example and thrives in fast-paced venues.

Responsibilities

Lead, coach and motivate the host team to deliver a warm, professional and seamless guest experience
Control the pace and flow of service through effective table and queue management
Maintain immaculate front-of-house standards at all times
Optimise bookings, walk-ins and live table allocations to maximise capacity
Manage large groups and special requests with precision and attention to detail
Support recruitment, onboarding and ongoing training
Deliver regular feedback and contribute to performance reviews and succession planning
Ensure full compliance with fire, emergency and allergen procedures

Skills

Host team leadership

Guest engagement

Booking systems

Live availability management

Decision making under pressure

Health & safety compliance

Recruitment & training

Networking with local businesses

Job description

Join our leadership team - Lead the host team. Shape every first impression. Drive Front of House Performance!

About Arcade:

With multiple global kitchens, a high-energy bar, and over a thousand guests served daily (1.2k covers daily), this is an opportunity to lead at the heart of a fast-paced, creative, and guest-focused environment. With revenue exceeding £150K per week, you will ensure every guest receives a seamless and memorable welcome, while optimising bookings, walk-ins, and sales opportunities.

About the role:

We're looking for an experienced Host Restaurant Manager to lead our Host team at Arcade Battersea. In this role you will oversee the daily floor operation and with your team of Hosts, manage the front-of-house guest journey. The successful candidate for this role is a Restaurant Manager who is exceptionally warm, outgoing, and naturally hospitality-focused, with the confidence to build relationships with both guests and local businesses.

A key part of the role will be helping us drive covers and increase awareness of the venue. Therefore, we are looking for someone who would be comfortable attending local networking events, building relationships within the Battersea community, and actively seeking opportunities to bring new guests into the business.

As a successful Host Team Manager you will:

Lead, coach and motivate the host team to deliver a warm, professional and seamless guest experience
Control the pace and flow of service through effective table and queue management
Maintain immaculate front-of-house standards at all times
Optimise bookings, walk-ins and live table allocations to maximise capacity
Manage large groups and special requests with precision and attention to detail
Support recruitment, onboarding and ongoing training
Deliver regular feedback and contribute to performance reviews and succession planning
Ensure full compliance with fire, emergency and allergen procedures

We’d love to hear from you if you bring:

Exceptional communication and guest engagement abilities
Proven experience leading a host or reception team in a high-volume hospitality environment
Strong experience using booking and reservation systems, with confidence managing live availability
An analytical mindset, comfortable reviewing cover data and using insights to improve performance
Strong commercial awareness and confidence managing bookings and floor flow
The ability to thrive under pressure with excellent decision-making skills
Strong understanding of health & safety and compliance standards
A hands-on leader who leads by example and thrives in fast-paced venues

Working at Arcade:

Our teams are the most important part of our business, translating our passion for genuine hospitality to our guests every day. We are proud to work with industry-leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow.

At Arcade, we’re more than just a restaurant group... We’re a collective of bold, diverse food and drink brands driven by creativity, collaboration, and a passion for hospitality. We believe in growing together, empowering our people, and creating opportunities to thrive across all areas of the business. Whether onsite, behind the scenes or head office, working at Arcade means being part of something exciting, fast-moving, and truly unique in the hospitality industry.

Benefits of being part of the team: