Host Lead

bupa; Ash Green; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Free meal on shift

Holidays 20 days + Bank Holidays

Pension plans

Job summary

Bupa Richmond Villages is seeking a Host Lead to oversee the on-site restaurant and hospitality services at their Bedworth location. The role mixes hands-on customer service with people management, rota coordination, and administrative duties to ensure smooth dining operations.

You will support the hospitality team, supervise staff, manage rotas, and assist with reporting and daily routines while upholding high service standards for residents and visitors.

Qualifications

• Hospitality experience in a hands-on role with people management responsibilities.
• Strong communication and teamwork skills with residents and staff.
• Ability to create and manage staff rotas to meet business needs.
• Proactive attitude to deliver high service standards in a care setting.

Responsibilities

• Support day-to-day management of the hospitality team.
• Assist with staff supervision and guidance to maintain high service standards.
• Create and manage staff rotas ensuring appropriate staffing levels.
• Handle administrative duties (records, schedules, reporting) approx. 50% of role.
• Monitor attendance, holidays, and shift cover arrangements.
• Assist Hospitality Manager with operations and team performance.

Skills

Hospitality experience

Staff supervision

Rotas management

Customer service

Team leadership

Job description

Job Title: Host Lead

Location: Richmond Villages Bede, Hospital Lane, Bedworth, CV12 0PB

Salary range: £13.60ph & Excellent Benefits

Contract: Permanent 40hrs

Shift Patterns: Hrs Between 8-7pm to include weekends on rota & some late nights to cover events

This is an excellent opportunity for someone with hospitality experience who enjoys a hands‑on role but is also comfortable managing people, coordinating rotas, and carrying out administrative tasks. The role combines customer‑facing hospitality responsibilities with team leadership and operational support to ensure the smooth running of the restaurant services.

We make health happen

Here at Bupa, we support those when they need it the most. Richmond Villages are our retirement village provider. They deliver person‑centred care, supporting independence and honouring choice to help our residents live their best lives. You can count on a thorough induction when you start to help you settle into your new role followed by ongoing training and development including access to apprenticeships. This also includes access to our online portal which has a variety of resources to aid personal development & free access LinkedIn's online learning platform.

You’ll help us make health happen by:

• Supporting the day‑to‑day management of the hospitality team.
• Assisting with staff supervision, providing guidance and support to ensure high service standards are maintained.
• Taking accountability for creating and managing staff rotas, ensuring appropriate staffing levels are in place to meet business needs.
• Completing administration duties (approximately 50% of the role), including updating records, managing schedules, handling departmental paperwork, and supporting reporting requirements.
• Monitoring attendance, holiday requests, and shift cover arrangements.
• Supporting the Hospitality Manager with operational organisation and team performance.
• Setting up for business & serving at mealtimes.
• Serving drinks at the bar as required (only applicable to applicants over 18 years old).
• Ensuring that the restaurant and café & kitchen are tidy and meet all high standards.

Key Skills / Qualifications needed for this role:

• You’re someone that cares for others and wants to make a real difference to people’s lives. You have previous customer service experience, and you might also have some experience in a catering role or kitchen role although this is not as essential, as training is provided. A great communicator, you’ll enjoy working in a close‑knit team, with people from all walks of life. Always looking to deliver an excellent service to our residents, you’ll use your knowledge of maintaining a clean, tidy, safe and hygienic environment.

Benefits

• My Healthcare - Quick, easy access to support, advice, and treatment for a variety of health‑related issues, including remote GP, physiotherapy, and mental health support - all available from one phone number 24/7.
• Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350.
• Free meal with every shift.
• Holidays - 20 days + Bank Holidays.
• Long Service - For every milestone at Bupa we will reward you with e‑cards, extra holidays and money!
• Interest‑free annual travel Loan to enable the purchase of public transport annual season tickets.
• Wagestream - Have early access up to 40% of your earned wages within minutes.
• We offer a range of Bupa pension plans – Find out more on our career site.
• Parental Leave - We have schemes for adoption, birth parents and co parents - Find out more on our career site.
• Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health.
• Access to discounts at a wide variety of gyms and fitness facilities across the UK.
• We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences.

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we offer a guarante