Host

Northumberland College; North East; On-site; GBP 23,000 - 29,000; Part time

Benefits offered by this job

Free parking on campus

Gym access

Wellbeing support

Holiday allowance

Job summary

Northumberland College is seeking a part-time guest services assistant to greet visitors, ensure the site looks welcoming and handle transactions with care. The role is based in Northumberland and involves working 6 hours per week, with a pro rata salary of £25,949 per year.

The successful candidate will join a team focused on customer experience, safety, and supporting learners within a vibrant campus environment. This role requires flexibility to work weekends and during the week.

Qualifications

• Customer-facing role in a zoo environment.
• Experience working with visitors or volunteers is desirable.

Responsibilities

• Provide excellent customer service to guests.
• Handle cash transactions accurately.
• Support weekend and weekday rosters as required.

Skills

Customer service

Cash handling

Education

Level 2 Animal Care

Job description

• Cash handling

Host Zoo

Location: Northumberland

Salary: £25,949 per annum pro rata

Post Type: Part Time

Hours per Week: 6

Closing Date: 23.59 hours GMT on Monday 02 November 2026

Reference: 0771-26

About The College

Northumberland College is Ofsted Outstanding and is currently building a multi-million, state of the art, new college campus in Ashington, due to open in 2026. The successful candidate will be based at the new college where a purpose-built construction, housing, advanced manufacturing and engineering centre will be located. Curriculum spans technical, vocational further and higher education and includes large apprenticeship provision and dedicated centres for young people with SEND. The College has two main campuses in Ashington, and Ponteland, and as part of the college group Education Partnership Northeast, it also has a significant number of satellite delivery centres across the region. Served by easy road links, and the new train station in Ashington, when Northumberland College opens its new Department for Education backed campus at Wansbeck Business Park, the college will boast a national trailblazer both in architectural design and operation. This major £52 million+ investment comes on top of the College recently driving £14million into new facilities and resources at its existing sites.

Please see the following link to our 2024 Ofsted Report, in which we were graded as being Outstanding across all areas - Ofsted-Report-Outstanding

Our Journey & Values

As an employer, we prioritise cultivating a supportive and inclusive workplace culture, where our staff can thrive and grow. We recognize that our employees are our greatest asset, and we are deeply committed to investing in their professional development and overall wellbeing.

Taking Teaching Further & Additional Incentives

If you’re making the move into further education teaching, you may be eligible for the Taking Teaching Further (TTF) programme a funded route to help industry professionals retrain as FE teachers. In addition, for roles in high-need subjects or regions you may also benefit from the government’s targeted retention incentive (formerly "levelling-up premium") payments, worth up to £6,000 for eligible teachers in their first five years and teaching certain shortage subjects. Please note eligibility for both TTF and the Targeted Retention Incentive varies by role, subject area and provider, they do not apply to every vacancy. Find out more about both initiatives through the links below.

• Taking Teaching Further - Taking Teaching Further
• Targeted Retention Incentive - Targeted Retention Incentive

About The Candidate

• You will be a customer facing member of our team, making ever guest feel special whilst they visit the zoo. ensuring the site looks at its best and by providing the best customer service.

About The Role

• Working alongside small groups or one to one with placement learners of all abelites
• Working weekends and during the week
• Depending in age and address online level 2 qual available to go alongside the role

Role Responsibilities

• Customer service
• Cash handling

Qualifications

• Level 2 or above in Animal Care

Essential Skills & Experience

• Working with young and vulnerable young people in a volunteer or paid setting

Desirable Skills & Experience – (Optional)

• Customer Service

What’s in it for you?

Join EPNE and you’ll be part of a culture that prioritises your development and wellbeing, which is why all employees receive an extensive benefits package.

• Enjoy a generous holiday allowance ranging between 35-48 days per year, plus public holidays - (Excluding Term Time Only contracts)
• Generous family leave and flexible working options (dependent on role)
• LGPS or Teacher Pensions Scheme - depending on role
• Access to myLifestyle benefits platform providing retail discounts and more.
• We offer dental, eye care & health cash plans.
• Extensive wellbeing support through a digital Wellbeing Hub that offers a broad range of support for physical, mental, and financial wellbeing.
• Free parking on most campuses.
• Free Gym access available at Bede Campus

Our Commitment to Diversity, Equality and Inclusion

At Education Partnership North East (EPNE), we welcome applications from people of all backgrounds and lived experiences. We know that diverse perspectives strengthen our teams to enhance the education and support we provide to our learners and communities.

We recognise that talented individuals may not always follow a traditional career path and may hesitate to apply unless they meet every requirement. If you are excited about the role and believe you can make a positive contribution, we encourage you to apply.

As a Disability Confident Employer and Armed Forces Covenant Member, and with Ofsted Outstanding status across all campuses, we are committed to creating an inclusive, supportive, and high-performing environment where everyone can thrive.

Due to the nature of this post, you will be required to undertake an Enhanced Disclosure Check.

We believe in equal opportunities and welcome applications from all sections of the community.

We are committed to PREVENT and safeguarding the welfare of children and vulnerable adults.

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