Host

Great Northern Market; Manchester; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Free meals on duty

NEST pension

Wagestream - pay access

Health & wellbeing cash plan

Staff referral bonus

Job summary

Great Northern Market at Manchester Airport is seeking a Market Hall Host to welcome guests, seat customers and deliver warm, efficient service in a fast-paced environment.

You will work closely with kitchen and bar teams to promote menus, handle orders at table and takeaways, and ensure every guest has a memorable experience from the moment they arrive until they depart.

Qualifications

• Strong customer service skills and a friendly, professional manner.
• Ability to upsell and promote food and beverage offerings.
• Excellent communication and teamwork abilities.

Responsibilities

• Serve customers in a professional, friendly, and courteous manner.
• Maintain thorough knowledge of all food and beverage products.
• Ensure tasks are completed effectively and handovers between colleagues are smooth.
• Escalate customer feedback to the duty manager as necessary.
• Adhere to health and safety, food preparation, and licensing requirements.
• Support training and development of new and existing team members.
• Collaborate with back-of-house colleagues to deliver excellent service.

Skills

Customer service

Hospitality

Communication

Job description

Overview

We are a family-run UK business operating food and beverage outlets at airports, creating exceptional experiences for all our customers.We believe airport customers deserve better - we ARE here to delight!

We are looking for a committed and enthusiastic individual to join our teamas a Market Hall Hostat Manchester Airport, to deliver exceptional food and outstanding customer service with a highly trained and motivated team.

The Great Northern Market concept at Manchester Airport, includes a team of approx. 120 with six kitchens and two bars, offering a diverse range of cuisines such as fried chicken, burgers, Mexican, pizza, Thai, an all-day grill, and a breakfast menu. The venue has approximately 470 covers andoperatesfrom 3am to 10pm.

As aMarket Hall Host, you will be the first point of call and the 'face' of Great Northern Market by meeting, greeting and seating customers. You will be a reliable, hardworking, and enthusiastic team player, passionate about food and beverages and committed to providing exceptional customer service. This is an hourly paid role, and shifts may include early morning starts (e.g., 2 a.m.) or late finishes (e.g., the last flight). There is no requirement for split or double shifts.

The Role

In this role, you will work closely with the back-of-house team to deliver first-class service, which includes full table service, assisted order & pay at table, kiosk and takeaway witha particularfocus on hospitality and promoting sales.

Main Duties:

• Serving customers in a professional, friendly, and courteous manner, addressing any requirements or concerns.
• Maintaining a thorough knowledge of all food and beverage products available.
• Ensure that allocated tasks are completed effectively and handovers between colleagues are smooth.
• Escalate any customer feedback to the duty manager as necessary.
• Ensure adherence to health and safety, food preparation, and alcohol licensing requirements.
• Support the training and development of new and existing team members.
• Work collaboratively with back-of-house colleagues to deliver excellent customer service.

Requirements

We are looking for outgoing, self-motivated and enthusiastic individuals who are flexible with shift patterns and willing to undertake a variety of duties, while providing an exceptional customer experience.

To succeed in this role,you’llhave:

• A good level of written and verbal communicationskills and the ability to build relationships with colleagues and customers.
• The ability to follow processes andmaintainservice levels.
• A willingness to learn about health & safety and food/drink standard requirements.
• Familiarity with airport-based hospitality (preferred but not essential)

Ourvalues,Growth, Respect, Innovation, Togetherness(GRIT)are reflected in the behaviours we demand. ARE you;

• Curious,passionateand resilient
• Responsible,hard-workingand keen to help others
• Willing to show up, be positive and have FUN!

Perks & Benefits

• Free meals while on duty at the site, from the 'Staff Duty Meal' options
• Tronc (tips and gratuities distribution system) via an electedtroncmaster
• 28 daysannual leave (including Bank Holidays), increasing by 1 day a year up to a maximum of32 days
• NEST pension
• Wagestream(flexible pay access and multiple discount rewards at retailers)
• Health & wellbeing cash plan, also offering discounts andperksacross hundreds of retailers
• Access to our Employee Assistance Programme for health and well-being support from day one
• Staff referral bonus scheme

Please note:

All successful candidates willbe requiredto:

• Provide proof of their right to work in the UK.
• Hold an Airport Security ID Pass, which we willassistwith. The application process requires the production of a valid passport, a criminal record check, and five years of personal and employment references.

Equal Opportunities

At ARE Ltd, we recognise the value of diversity and inclusivity in fostering a truly remarkable experience for all our customers. Our commitment extends beyond retail to building a workforce that reflects the wide array of perspectives and experiences found across the UK. We believe that embracing diversity in our teams enables us to provide exceptional service and innovation.

We are dedicated to ensuring all our employees are treated fairly and equitably at work, with a strong commitment to promoting equity in both physical and mental health for everyone. To achieve this, we encourage applications from individuals of disadvantaged socio-economic backgrounds, disabled persons, LGBTQ+ community members, Black, Asian, and Minority Ethnic backgrounds, and those with lived experiences of discrimination.

Accessibility and Adjustments

ARE Ltd is committed to providing reasonable adjustments throughout our recruitment process. We strive to be as accommodating as possible to ensure all candidates canparticipatefully. If you have specific requirements or need adjustments at any stage of the application or interview process, please do not hesitate to get in touch. In your application, feel free toindicateyour preferred pronouns (for example - she/her/hers, he/him/his, they/them/theirs, etc.) to help us better address and respect your identity throughout the process.