Host

Peoplebank; Greater London; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Uniform provided

Pension Scheme

Life Assurance

Medical Assistance

Employee Assistance Programme

Headspace Meditation app

Worldwide Travel Discounts

Tuition Aid Scheme

Season Ticket Loan

Bike 2 Work Scheme

Job summary

The Standard London’s Decimo restaurant is seeking a dynamic Host to greet guests on arrival, escort them to tables, and handle queries with warmth. You will be the first and last contact for guests and help manage reservations, seating, and guest lists in a high-energy, 10th-floor dining area overlooking London.

We prize hospitality, a confident, social personality, and the ability to thrive under pressure. Prior host experience in busy venues is essential; OpenTable experience is a plus.

Qualifications

• Prior experience as a Host in a busy restaurant is essential.
• Strong guest-service orientation with ability to build rapport.
• Comfortable managing reservations and guest flow in a high-energy setting.

Responsibilities

• Greet guests on arrival and escort them to tables.
• Answer guest queries and provide information about the venue.
• Oversee table plans, reservations, and guest list flow.
• Maintain a welcoming, professional, and upbeat service level.

Skills

People skills

Communication

Hospitality

Calm under pressure

Tools

OpenTable

Job description

As seen on BBC1 Master Chef and voted as one of London's Top 100 Restaurants; Chef Paola Lopez showcases the food of her home, with an incredible Mexican Menu. Expect lots of flavour, open fire cooking and mezcal cocktails – with floor-to-ceiling windows and dramatic views across the London skyline.

We are now looking to grow our team, and are seeking dynamic individuals who will capture the very essence of this culinary destination and join our team as a Decimo Host.

Your role

As a Decimo Host you will become part of an exceptional restaurant team that will provide an extensive food and drinks service across our 10th floor restaurant. You’ll be our guests’ all important first and last point of contact, meeting them on arrival and escorting them to their tables, on hand to deal with their queries, provide information, and oversee table plans.

You will of course be passionate about service, with an exceptional working knowledge of restaurant operations and reservations; with a good understanding of managing guest lists, table return times, and flow of guests into and out of the restaurant.

Most importantly, you will be a host to our guests adding a touch of personality and theatre to their experience, making our guests feel welcome whilst they visit The Standard and our energetic and vibrant city; so you will need to be highly social, upbeat and friendly; confident and can handle pressure well; thrive in a busy high volume, high energy environment and can manage multiple tasks and guest with ease.

Do you have what it takes to be our Host at Decimo?

‘Standard People’ are at the heart of our brand; dynamic, vivid, and engaging. Prior experience as a Host is essential for this role. You will also need…

• Prior experience as a Host or Restaurant Receptionist, ideally gained in a similar busy restaurant, ‘Lifestyle’ boutique hotel or exceptional restaurant
• Focused on Guest Experience with a natural flair for service, and the ability to build genuine relationships with guests
• Highly social, motivated, and pro-active; acting with professionalism and positivity in all interactions
• Prior experience using OpenTable
• Confident in restaurant and bar operations and service, with a passion for food and drinks
• Available full-time with full flexibility to work Tuesday – Saturday, as well as the ability to work late-night (Thurs-Sat 2am close)
• As well as Host experience, we are actively seeking candidates with a diverse range of lifestyle skills and welcome applications from those in the arts, music, and entertainment industries

We are defined by our richness of personality and diversity of background, so if you think you have what it takes to be a Decimo Host, we would love to meet with you!

All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates prior to commencing employment.

Benefits Include

• Uniform provided
• 5 day working week with set days off (Sun/Mon) when restaurant is closed
• 28 Days Holiday rising to 33 days with service
• Pension Scheme
• Life Assurance (2 x Annual Salary)
• Medical Assistance (including online GP and Physio)
• Employee Assistance Programme with Well-being service
• Membership to Headspace Meditation app
• Hospitality Rewards benefit platform
• Worldwide Travel Discounts, including colleague + family Rates across Standard and Hyatt properties
• In-house Experience Programme
• F&B Discounts ranging from 25-50%
• Recruitment Referral Bonus up to £1,000
• Tuition Aid Scheme & subsidised training
• Season Ticket Loan & Bike 2 Work Scheme
• Social Committee with regular monthly social activities