Restaurants General Manager - Ground Floor

The Standard, London

Greater London

On-site

GBP 60,000 - 90,000

Full time

2 days ago

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Benefits offered by this job

Pension Scheme

Life Assurance

Employee Rates across Hyatt & Standard

In-house Experience Programme

F&B Discounts 25-50%

Recruitment Referral Bonus up to £1000

Tuition Aid Scheme

Season Ticket Loan

Medical Assistance

Employee Assistance Programme

Job summary

The Standard, London is seeking a Restaurants General Manager for its ground floor operations, including Isla, Double Standard, and The Library Lounge. You will lead a dynamic team, ensuring superb food and drink service across multiple outlets in a busy hotel setting.

You will coach staff, maintain high standards, and foster guest relationships in a vibrant, design-led culture. Prior GM experience and strong leadership are essential to thrive in this role.

Qualifications

Prior experience as a Restaurant General Manager is essential.
Must be able to inspire and motivate a team with professionalism and emotional intelligence.
Ability to develop, drive and deliver effective training across teams.

Responsibilities

Lead and manage the ground floor team across Isla, Double Standard, and The Library Lounge.
Ensure smooth service delivery in a high-volume, multi-outlet environment.
Coach and develop staff, providing training and support to roles within the venues.

Skills

Team leadership

Training & development

Customer service excellence

Emotional intelligence

Multi-tasking

Guest engagement

Tools

Squirrel POS

OpenTable

Fourth Hospitality

Job description

Restaurants General Manager - Ground Floor · £Competitive + Company Benefits · Full Time · Kings Cross

London sets the perfect stage for The Standard's first European flagship and since opening in 2019, The Standard, London has firmly established itself as one of the capital's most dynamic lifestyle hotels.

Set in King's Cross within the hotel's iconic brutalist building, The Standard brings its design-led, culture-driven, activation-heavy philosophy to the heart of the city. With 266 guestrooms ranging from snug Cosy Cores to terraced suites with outdoor bathtubs overlooking St Pancras Station. A constant programme of Happenings, from DJs and brunches to live music and cultural panels, the hotel has become both a neighbourhood fixture and an international destination.

Our Restaurants, Bars, and Rooftop terraces are legendary, and The Standard is known worldwide for nightlife and culturally relevant dining. Isla offers seasonal, produce-led menus on a serene garden terrace; Double Standard pairs American diner spirit with British pub classics; The Rooftop serves cocktails and hotdogs with panoramic London views; and Decimo brings bold Mexican Spanish cooking, mezcal, and skyline views via our iconic red-pill lift.

Together, these venues create a complex, high-volume, multi-outlet operation running from early morning through late night, welcoming hotel guests, London locals, and international visitors alike. In London, The Standard's signature mix of playful, sophisticated, and unexpected hospitality continues to evolve, rooted firmly in the culture and energy of the city.

As a Restaurants General Manager, you will lead and manage our exceptional ground floor team to provide an extensive food and drink service in this busy, high-volume destination. Reporting into the Director of F&B, your role is to oversee and manage our Isla restaurant, Double Standard bar, and The Library Lounge teams to ensure service runs smoothly, as well as coaching and developing your team to make sure they receive the correct training and support in their roles.

Your exceptional knowledge of food and drink will create an environment that not only delights guests, but also excites and surprises them to create the ultimate dining experience that is 'anything but Standard'! You will of course be passionate about service and have an exceptional working knowledge of restaurant operations and order of service alongside a deep appreciation of quality wines to enhance our guests dining experience.

Finally, and most importantly, you will be a host to our guests, adding a touch of personality and theatre to their experience that makes them feel welcome while they visit The Standard and our vibrant city. You will be highly social, upbeat and friendly, confident managing multiple tasks and guests with ease, and able to handle pressure well.

Do you have what it takes to be a Restaurant General Manager at The Standard?

While we take every detail of design and guest experience seriously, we do not take ourselves too seriously. 'Standard People' are at the heart of our brand; vivid, dynamic and engaging, so you’ll intrinsically understand the unique microcosm and the context of our venues and the city you represent.

Prior experience as a Restaurant General Manager is essential for this role however we welcome applications from all restaurant backgrounds. You will have however an uncompromised and natural flair for service and be able to build genuine relationships with guests that enable us to pre-empt needs and foresee desires. In addition to this, you will also need….

A proven track record in a similar Restaurant General Manager role with the ability to inspire and motivate a team, ideally gained in a similar 'Lifestyle', destination restaurant or boutique hotel.
Be highly motivated and pro-active, and act with professionalism and emotional intelligence in all interactions.
Ability to develop, drive and deliver effective training to maintain consistent service standards throughout your team.
Experience with Squirrel POS, Open table and Fourth Hospitality.

About our Ground Floor Outlets:

Isla restaurant has a Modern European menu focused on ingredients, minimal intervention and small plates, with an extensive list of organic wines from all over the world. Ideal for casual dining at any time of day - from breakfast meetings to long, lounging al fresco meals - Isla also accommodates parties of most sizes with its spacious, softly lit interior and garden terrace.

Double Standard bar serves delicious hearty fare accompanied by locally brewed beers, classic and signature cocktails and slushy spritzes. Best-known for its famous burgers, and music playlist, guests can enjoy its 70s-inspired bar or sun-soaked terrace.

The Library Lounge was created to pay homage to the Camden Council Library once housed within these walls. Designed as both a cosy lounge and library, it is our hub for music and cultural programming and hosts a large collection of vintage books we've playfully curated into categories our guests can enjoy with coffee or cocktails.

All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates prior to commencing employment.

Benefits Include: