Host

The Roof Gardens; Greater London; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

28 days holiday

Volunteer day

Dining discount 50%

Refer a Friend £1000

Team socials

Uniform & dry cleaning

Job summary

The Roof Gardens is a social club in the sky, offering a warm welcome to members and their guests. We are seeking a confident Host to join our Front of House team, creating effortless and personal arrivals and supporting guest flow throughout the club.

You will build genuine relationships with members, manage reservations, assist with enquiries and work closely with the wider team to ensure a seamless club experience for all guests.

Qualifications

• Experience in hospitality or guest relations.
• Excellent communication skills and a warm, confident demeanor.
• Customer service focus with a friendly, professional approach.
• Calm and professional in a fast-paced environment.

Responsibilities

• Assist Maître D with daily hosting operations, bookings and guest flow.
• Welcome, greet and seat Members and guests warmly and professionally.
• Manage reservation book including bookings, cancellations, late arrivals and walk-ins.
• Maintain accurate booking information and guest preferences in SevenRooms.
• Support seating plans and smooth guest flow during service.
• Recognise regular Members and ensure VIPs receive personalized welcomes.
• Handle guest queries, support service recovery and escalate issues as needed.
• Communicate clearly with Maître D and FOH teams.
• Support colleagues during busy services, large bookings and events.
• Maintain high standards of presentation, professionalism and cleanliness around the host stand.
• Follow all club health, safety and operational procedures while maintaining discretion.

Skills

Hospitality experience

Excellent communication

Customer service

Calm under pressure

Well presented

Team player

Flexible scheduling

Guest relations

Tools

SevenRooms

Job description

The Roof Gardens is a social club in the sky, 100 feet above the streets of Kensington. Close to an acre of private gardens with views across London to the horizon, The Roof Gardens is a new generation members club.

A place of escape, bursting with wildflowers, olive and mulberry trees, grassy lawns and hidden nooks. An Art Deco gem created in 1938, The Roof Gardens has a legendary legacy. The Roof Gardens’ community is united by open-mindedness, optimism and kindness, not defined by background.

The Role

We’re looking for a warm, confident and charismatic Host to join our Front of House team. As one of the first and last points of contact for our members and their guests, you’ll create a warm and memorable welcome, ensuring every arrival feels effortless and personal.

You’ll build genuine relationships with members, manage arrivals and guest flow, assist with enquiries and reservations, and work closely with the wider team to deliver a seamless experience throughout the Club.

Key Responsibilities

• Support the Maître D with the daily hosting operation, including pre-service preparation, bookings and guest flow.
• Welcome, greet and seat Members and guests warmly, confidently and professionally.
• Assist with managing the reservation book, including bookings, cancellations, late arrivals, no-shows and walk-ins.
• Maintain accurate booking information, Member preferences and special requests on SevenRooms.
• Support seating plans, table allocations and the smooth flow of guests throughout service.
• Recognise regular Members and ensure VIPs and special guests receive a discreet and personalised welcome.
• Handle guest queries confidently, supporting service recovery and escalating issues where appropriate.
• Communicate clearly with the Maître D and wider Restaurant and Front of House teams.
• Support colleagues during busy services, large bookings and events.
• Maintain high standards of presentation, professionalism and cleanliness around the host stand.
• Follow all Club, health & safety and operational procedures while maintaining confidentiality and discretion.

About You

• Previous experience in hospitality, reception, hosting or guest relations is desirable.
• Warm, engaging and confident with excellent communication skills.
• Naturally attentive and passionate about customer service.
• Calm and professional in a fast-paced environment.
• Well presented, organised and detail-oriented.
• A positive team player with a genuine willingness to help others.
• Flexible to work evenings, weekends and events.
• Competitive salary above market rate
• 28 days holiday,plus an extra ‘celebrate you day’ & a paid voluteering day (increasing up to 33 days with each year of continuous service)
• 50% discount when dining in our restaurants
• Recognition vouchers awarded when your efforts are acknowledged by members
• Generous 'Refer a Friend' scheme up to £1,000
• Team socials to celebrate our successes
• Uniform and dry cleaning provided
• Access to Wagestream for financial well-being support
• 24/7 confidential well-being and mental health support via our Employee Assistance Program
• Growth opportunities, both personally and professionally
• Breakout spaces with showers, secure storage, and areas to relax with colleagues
• Company pension scheme
• Access to Hospitality Action benefits hub including eye Test vouchers

We are a community united by attitude, curiosity and optimism, not defined by background. We celebrate individuality and free expression. It doesn’t matter where you have come from, it's where you are going. The Roof Gardens is a welcoming place of acceptance where growth is nurtured, experiences are shared, stories are exchanged and ideas are born.