Host

Accor; Greater London; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Competitive salary including TRONC

Up to 28 days holidays (incl. bank)

Pension and life insurance

Medicash Plan for wellbeing

Staff meals provided

Job summary

Accor in London is seeking an experienced Front of House/Maître'D manager to lead a busy hospitality team. You will be the face of the hotel, delivering welcoming guest experiences and inspiring trust.

With 2+ years in a similar role and experience using CRM bookings systems and table management, you will ensure smooth service, attention to detail, and a positive team culture.

Qualifications

• 2+ years' experience in a similar hospitality Host/Front of House/Maître'D management role in a busy, bustling environment.
• Experience using CRM bookings systems and table management.
• Exceptional attention to detail in a fast-paced environment, juggling many things at once.
• You're looking for a place where you can be you; no clones in suits here.
• You're not precious. We leave our egos at the door and help get things done.

Responsibilities

• Be the face of the hotel for guests, ensuring a memorable experience.
• Lead front of house operations in a busy environment.
• Collaborate with team to support guests and events.
• Maintain CRM and table management accuracy.
• Foster a positive, hardworking team culture that values guest care.

Skills

Hospitality mindset

Customer service

Team leadership

Communication

Attention to detail

Tools

CRM systems

Table management

Job description

Job Description

Previous experience in a busy Front of House role; you genuinely care about making people feel welcome and looked after

Individuals. You're looking for a place where you can be you; no clones in suits here

Passion for hospitality - whether that's a drink, a meal, an event or a bed for the night

You're all about having a positive impact on the people you interact with, leaving them with a memorable experience

You're not precious. We leave our egos at the door and help get things done

You're up for doing things differently and trying (almost) everything once

If we got stuck in a lift together we'd have a good time and share a few laughs

You want to be part of a team that works hard, supports each other and has fun along the way

A shining personality who has a genuine passion for hospitality and guest experience. You will be the face of the Hotel for our guests!

2+ years' experience in a similar hospitality Host/Front of House/ Maître'D management role in a busy, bustling environment. You're a natural at inspiring trust and bringing others along on a journey

Experience using CRM bookings systems and table management

Exceptional attention to detail in a fast-paced environment, juggling many things at once, but always dotting the i's and crossing the t's

You're looking for a place where you can be you; no clones in suits here

You're not precious. We leave our egos at the door and help get things done

You're up for doing things differently and trying (almost) everything once

You want to be part of a team that works hard, supports each other and has fun along the way

Benefits

Competitive salary including TRONC

Up to 28 days holidays (inclusive of bank holidays), pension, and life insurance.

A Medicash Plan to claim money back and get access to lots of ways to support your physical & mental wellbeing

Goes without saying, but we'll feed you during your shift