Host

Stereo; Greater London; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Staff discounts

Pension scheme

Training programs

Mobility opportunities

Job summary

Stereo in Covent Garden, London, is seeking a Host to warmly welcome guests and manage entry with a focus on safety and guest experience.

You will oversee check-in using Zenchef and Dice, organise queues, and communicate wait times while supporting venue policies and safety procedures. Training and opportunities for growth are provided as part of our team atmosphere.

Qualifications

• Welcoming guests and managing entry procedures.
• Ability to maintain safety and order while assisting guests.

Responsibilities

• Welcome guests and check them in using Zenchef and Dice.
• Organise and manage guest queues safely and efficiently.
• Clearly communicate wait times to guests.
• Assist guests with questions or concerns while waiting.
• Monitor guest behaviour to ensure safety and compliance.
• Wear a radio and coordinate with managers and security.
• Provide queue status updates and support the security team as needed.

Skills

Guest welcome

Queue management

Clear communication

Security awareness

Hospitality mindset

Tools

Zenchef

Dice

Job description

Inspired by the vibrant late-night cultures of New York and London, complete with the undertones of Parisian chic, STEREO offers a masterfully curated mix of music, food, and drinks. STEREO features an extensive drinks menu, American inspired culinary bar classics, and an eclectic and dynamic music programme. The bar offering sees local products from Partizan Brewery and Thames Distillers (including a STEREO house vodka & gin). The music ties it all together, with a rotating series of resident DJs and curated one-off performances.

Job: Host

Based in: Covent Garden, London

Role Overview:

Responsible for welcoming guests, managing queues, and ensuring a safe and organised entrance to the venue. This role combines hospitality and security awareness, requiring strong communication skills and the ability to maintain a positive guest experience while supporting venue policies and safety procedures.

DUTIES AND RESPONSIBILITIES

Guest Welcome and Check-In

• Welcome guests warmly and professionally as they arrive at the venue.
• Check guests in using the Zenchef and Dice systems.
• Accurately record guest information and manage entry lists.
• Organise and manage guest queues efficiently and safely.
• Communicate wait times clearly and maintain a positive queue experience.
• Assist guests with questions or concerns while they are waiting.

Safety and Compliance

• Monitor guest behaviour within the queue to prevent disturbances or issues.
• Ensure the safety and well-being of guests waiting outside the venue.
• Follow all relevant licensing regulations and venue policies.

Communication and Team Support

• Wear a radio and maintain communication with the managers
• Provide updates on queue status
• Support the security team in maintaining order and addressing concerns when needed.

ABOUT YOU:

• Alertness & Calmness:Ability to remain calm and attentive in fast-paced and potentially challenging situations.
• Excellent Communication Skills:Strong interpersonal and communication skills, both verbal and non-verbal.
• Security & Hospitality Focus:Ability to balance security responsibilities with a friendly and welcoming approach to guests.
• Social, engaging and motivated.

WHAT IT IS LIKE TO WORK FOR US:

Whether you're looking for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills. Here is what we can offer:

• On the job and personalised training to develop the technical and managerial skills necessary to develop a clear career path: weekly masterclass, internal training and training with brands, incentive, etc.
• Possibility of inner company mobility within our foreign venues such as Italy, France, Spain or Switzerland.
• Staff discounts and benefits.
• Pension scheme.