Host

STEREO; City of Westminster; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Staff discounts

Pension scheme

Job summary

STEREO in Covent Garden, London, is seeking a Host to welcome guests, manage entry and queues, and support venue safety policies. The role blends hospitality with security awareness, requiring strong communication and a positive guest experience.

You will work with the team to ensure smooth operation, handle guest inquiries, and maintain a friendly, professional atmosphere across shifts.

Qualifications

• Hospitality or customer-service experience preferred.
• Clear verbal and non-verbal communication skills.
• Good situational awareness and the ability to stay calm under pressure.

Responsibilities

• Welcome guests warmly as they arrive and manage entry.
• Check guests in using venue systems and record information.
• Organise and manage guest queues efficiently and safely.
• Communicate wait times clearly and assist with questions.
• Monitor queue behaviour and support safety procedures.
• Wear a radio and stay connected with management.
• Assist security team to maintain order when needed.

Skills

Alertness & Calmness

Excellent Communication

Security & Hospitality Focus

Social & Engaged

Job description

Inspired by the vibrant late-night cultures of New York and London, complete with the undertones of Parisian chic, STEREO offers a masterfully curated mix of music, food, and drinks. STEREO features an extensive drinks menu, American inspired culinary bar classics, and an eclectic and dynamic music programme. The bar offering sees local products from Partizan Brewery and Thames Distillers (including a STEREO house vodka & gin). The music ties it all together, with a rotating series of resident DJs and curated one-off performances.

Job: Host

Based in: Covent Garden, London

Role Overview:

Responsible for welcoming guests, managing queues, and ensuring a safe and organised entrance to the venue. This role combines hospitality and security awareness, requiring strong communication skills and the ability to maintain a positive guest experience while supporting venue policies and safety procedures.

DUTIES AND RESPONSIBILITIES

Guest Welcome and Check-In

• Welcome guests warmly and professionally as they arrive at the venue.
• Check guests in using the Zenchef and Dice systems.
• Accurately record guest information and manage entry lists.
• Organise and manage guest queues efficiently and safely.
• Communicate wait times clearly and maintain a positive queue experience.
• Assist guests with questions or concerns while they are waiting.

Safety and Compliance

• Monitor guest behaviour within the queue to prevent disturbances or issues.
• Ensure the safety and well-being of guests waiting outside the venue.
• Follow all relevant licensing regulations and venue policies.

Communication and Team Support

• Wear a radio and maintain communication with the managers
• Provide updates on queue status
• Support the security team in maintaining order and addressing concerns when needed.

ABOUT YOU:

• Alertness & Calmness:Ability to remain calm and attentive in fast-paced and potentially challenging situations.
• Excellent Communication Skills:Strong interpersonal and communication skills, both verbal and non-verbal.
• Security & Hospitality Focus:Ability to balance security responsibilities with a friendly and welcoming approach to guests.
• Social, engaging and motivated.

WHAT IT IS LIKE TO WORK FOR US:

Whether you're looking for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills. Here is what we can offer:

• On the job and personalised training to develop the technical and managerial skills necessary to develop a clear career path: weekly masterclass, internal training and training with brands, incentive, etc.
• Possibility of inner company mobility within our foreign venues such as Italy, France, Spain or Switzerland.
• Staff discounts and benefits.
• Pension scheme.