Hospitality Team Member - 16 hours per week

Genting Malaysia Bhd; Birmingham; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Flexible benefits

Life Cover

Discounts across Resorts World and NEC

Discounts across Genting UK brands

On-site gym membership

Public transport discounts

Pension

Uniform provided

Employee Assistance Programme

Free on-site parking

Staff discounts at Genting venues

Job summary

Genting UK Ltd. operates Resorts World Birmingham and is looking for an enthusiastic Hospitality Team Member to join the Sports Bar team.

The role is 16 hours per week with varied shifts, including weekends and bank holidays, in a fast-paced leisure and casino environment. As part of the Genting Resorts World family, you will contribute to delivering exceptional guest experiences while supporting a bustling venue and upholding health, safety and hygiene standards.

Qualifications

• Flexibility to work a variety of shifts, including weekends, nights and bank holidays.
• Strong customer service and communication skills.
• Team player who contributes to a positive working environment.
• Cash handling and till operation proficiency.

Responsibilities

• Deliver excellent customer service at the sports bar and casino areas.
• Take orders, process payments and run tills.
• Clear tables, clear cutlery and glasses and maintain hygiene and cleanliness.
• Identify customer needs and upsell where appropriate.
• Support colleagues during peak periods to maintain service levels.

Job description

Hospitality Team Member - 16 hours per week

Resorts World is a leisure destination owned by Genting UK Ltd. Genting owns and operates many exciting brands within the centre, including Resorts World Casino, Santai Spa, Genting Hotel, Sky Bar & Restaurant, High Line Bar, The World Bar, The Sports Bar and a thriving meeting and events business. Located opposite the Resorts World Arena and the NEC, Resorts World is part of a busy campus that attracts millions of consumers every year to a diverse range of concerts, exhibitions and events. A vibrant destination with a beautiful lakeside location, it offers a fun and fast-paced working environment.

As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.

We are currently looking for an enthusiastic Hospitality Team Member to join our vibrant team at Sports Bar! Candidates must be fully flexible to work a variety of shifts; including weekends, nights and bank holidays.

Key competencies and duties include:

• Ensuring an exceptional standard of customer care, whilst adhering to all company procedures, processes, health & safety and hygiene regulations.


• Being an effective team player who contributes to continuous business improvement.


• Till operation and cash handling.


• Waiting tables and clearing of cutlery and glasses from customers, ensuring all items are washed/cleaned and stored correctly.


• Identify any food and beverage requirements using a proactive approach where appropriate.


• Ensuring all areas of the casino areas are always kept clean and tidy.

What is a Genting Employee?

At Genting it’s important that we find and keep the best people that can do the job. However, although finding the right skills and experience for the job is vital, it is just as important that our new team members are able to behave in the way that we expect of all our employees and that they live and breathe our values.

Genting focuses on recruiting high calibre and outgoing candidates from the widest fields possible who are as excited about our brands as we are and want to work and grow with a leading global player in the leisure, casino and hospitality sector.

So what are we looking for I hear you ask? If you feel you tick the below boxes then we would like to hear from you!

• Are enthused about working for Genting, and strongly believe in our values


• Are friendly, helpful and supportive towards all team members


• Take pride in their appearance


• Reliable and hard working


• Are flexible to fit in with our 24 hour business


• Bring some personality and fun to the workplace!

What we offer:

• A range of “flexible benefits”* you can pick and choose from such as: extra holiday purchase, dental insurance, Company funded Health Cash Plan, critical illness cover and travel insurance.


• Life Cover


• Numerous discounts across Resorts World Birmingham and the NEC Campus


• Discounts across the wider Genting UK brand


• Discounted on-site gym membership


• Discounted bus and rail passes with National Express


• Pension


• Uniform provided


• Employee Assistance Programme


• Free on-site parking


• Staff discount at Genting Hotel, Santai Spa, Sky Bar & Restaurant, World Bar, Sports Bar, Vortex.

As we love to have fun, we run a number of Company funded engagement events for our people to get involved in each year.

We also continually looks at ways to reward and engage our employees through things like Lifestyle Vouchers, long service awards, team incentives and social fund, annual company Christmas present and Career progression through our online learning portal Genting Academy.