Hospitality Team Lead – Guest Experience

Bel & The Dragon; Newbury; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Food & drink discount

Weekly tips payment

Discounted hotel stays

Healthcare plan

Job summary

Bel & The Dragon Kingsclere is seeking a Supervisor to lead a front‑of‑house team and deliver warm, personal service across our pub and hotel. You will motivate staff, maintain service standards, and support ongoing training while ensuring a welcoming environment for guests.

We offer induction and training, clear career progression, and a range of staff benefits including discounts, healthcare support, and Wagestream access.

Qualifications

• Leadership of a front‑of‑house team with a hands‑on approach.
• Commitment to guest satisfaction and high service standards.
• Involvement in training and guiding new team members.
• Passion for fresh food, great wines and engaging service.

Responsibilities

• Lead and energise the restaurant/hotel team to deliver memorable guest experiences.
• Maintain high service standards and smooth operations across shifts.
• Support training and development for new staff members.
• Contribute to a welcoming, collaborative atmosphere that reflects the Bel & The Dragon brand.

Skills

Team leadership

Guest service

Training

Hospitality passion

Job description

Bel & The Dragon Kingsclere is seeking a Supervisor to lead a front‑of‑house team and deliver warm, personal service across our pub and hotel. You will motivate staff, maintain service standards, and support ongoing training while ensuring a welcoming environment for guests.

We offer induction and training, clear career progression, and a range of staff benefits including discounts, healthcare support, and Wagestream access.