Hospitality Supervisor Apprentice (Level 3)

Luminate Education Group; Leeds; On-site; GBP 15,000 - 24,000; Full time

Job summary

Join a leading education provider as a Hospitality Supervisor Apprentice in Leeds. This role involves managing café services, assisting in food preparation, and delivering excellent customer service. Enjoy a fixed-term contract with numerous benefits, including generous leave and development opportunities.

Benefits

Generous annual leave entitlement

Memberships and discounts

Travel and commuting discounts

Learning and development opportunities

Flexible and hybrid working options

Qualifications

• Experience working in a fast-paced environment; supervisory experience desirable.
• Knowledge of food hygiene systems and record keeping.

Responsibilities

• Assist in the efficient operation of the catering service.
• Coordinate team efforts to meet customer needs.
• Ensure compliance with food safety requirements.

Skills

Communication

Organization

Customer Service

Education

Catering and Hospitality Knowledge

Job description

Hospitality Supervisor Apprentice (Level 3)

This is a fixed-term contract for 18 months (duration of the apprenticeship).

Apprenticeship pay rates vary depending on age. The applicable rates are:

• Under 18 years - £15,144 per annum
• 18-20 years - £19,871 per annum
• 21+ years - £23,555 per annum

We are seeking a Hospitality Supervisor Apprentice to work closely with the Restaurant & Commercial Events Manager. Your responsibilities will include managing the student café service to a high standard, assisting in food and snack preparation, delivering excellent customer service, and maintaining cleanliness in restaurant areas.

What You Will Do

• Assist the Restaurant & Commercial Events Manager in the efficient operation of the catering service, adhering to service standards and financial regulations.
• Coordinate team efforts to meet customer needs in line with business and brand standards, enhancing customer experience.
• Assist in training and supervising catering staff and student casuals.
• Monitor team adherence to processes and procedures according to standards.
• Maintain a helpful attitude towards customers, acquire knowledge of food items, and ensure service areas are clean and stocked.
• Support the operation of bars and catering for events and functions.
• Operate EPOS tills, including cash handling.
• Ensure compliance with food safety requirements and maintain accurate due diligence records.

About You

• Up-to-date knowledge of catering and hospitality.
• Experience working in a fast-paced environment; supervisory experience in bar and/or catering environments is desirable.
• Ability to organize and oversee team activities.
• Knowledge of food hygiene systems and record keeping.
• Experience using tills and handling cash and credit cards.
• Initiative and ability to upsell products.
• Effective communication skills with team members and customers.

We offer numerous benefits, including:

• Generous annual leave entitlement: At least 39 days plus bank holidays for full-time staff (pro-rata for part-time), including Christmas closure days. Support staff: 39 days; Academic and Senior Management: 44 days.
• Memberships and discounts: Access to various membership cards and discount schemes like TOTUM (formerly NUS).
• Travel and commuting discounts: Through Metro card, Northern Rail, First Bus, Arriva Bus, and Cycle to Work schemes.
• Learning and development opportunities: Including staff development days.
• Flexible and hybrid working options: Depending on role requirements.

About Us

Luminate Education Group is a collective of education providers in Yorkshire dedicated to making a positive difference through transformative education and training.

We offer a variety of roles across departments such as Finance, HR, IT, Marketing, Communications, and Food Services. Our size and diversity provide excellent opportunities for career progression.

We are committed to lifelong learning and investing in our staff, providing extensive training and professional development to support your growth.

Join us in our mission to excel for our students, apprentices, staff, and stakeholders.

Luminate Education Group includes Harrogate College, Keighley College, Leeds City College, Leeds Sixth Form College, Pudsey Sixth Form College, Leeds Conservatoire, and University Centre Leeds.

Safeguarding

We prioritize safeguarding and welfare of all students, including children, young people, and vulnerable adults. All staff and volunteers must share this commitment. Successful applicants will undergo pre-employment checks, including an enhanced DBS, online checks, and references. It is a criminal offense to apply if barred from regulated activity involving children.

Equality, Diversity, and Inclusion

We are dedicated to fostering an inclusive workplace that values diversity and promotes fairness. Our recruitment processes aim to ensure equal opportunities and reduce bias, reflecting the diversity of our communities. We continually improve our practices to support this goal. To learn more about our EDI commitments, click here.

Recruitment Agencies

We do not accept unsolicited CVs from recruitment agencies. If support is needed, we will contact agencies directly. We are not liable for fees related to unsolicited applications.