Hospitality Supervisor

BM Caterers; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading contract catering company is seeking a Hospitality Supervisor based in London. The role involves ensuring high-standard hospitality services at events, managing customer needs, and adhering to food safety protocols. The position promises opportunities for training and development, while offering various employee benefits including paid time off for volunteering and cycling schemes.

Benefits

An annual day off for your birthday

Monthly masterclasses with Michelin-starred chefs

Fully funded development courses from levels 2 to 7

Discounts and cashback at retail and leisure outlets

Cycle-to-work scheme

Paid day off to volunteer on Freedom Friday

Free lunch every workday

Access to Mental Health Charter App 24/7

Enhanced parental leave benefits

Paid leave for fertility treatments

Grandparent leave

Qualifications

• Experience with hospitality booking systems is a bonus.
• Ability to follow instructions and work according to best practices.

Responsibilities

• Ensure positive customer experience at high-profile events and functions.
• Daily duties include liaising with reception, hosting, and managing health & safety.

Skills

Attention to detail

Communication

Customer service

Flexibility

Education

Food Safety Level 2

Health & Safety Level 2

Job description

Hospitality Supervisor

We’re a multi award-winning contract catering company, serving over 45,500 satisfied customers daily. We now have an exciting opportunity for a Hospitality Supervisor to join our team.

Shifts are Monday to Friday, from 9am to 5:30pm, with overtime paid at 1.5 times the standard rate. Flexibility to work on weekly events is required, and experience with hospitality booking systems is a bonus.

You will ensure a positive customer experience at high-profile events, functions, and corporate meetings by providing efficient and high-standard hospitality service. Your responsibilities include setting up, serving, and clearing areas with attention to detail, maintaining discretion and politeness.

Daily duties involve liaising with the reception team regarding bookings, hosting in the executive lounge, setting meeting rooms, delivering food and beverages, and managing food, health, and safety requirements.

You should be attentive, able to follow instructions, communicate confidently, and work according to procedures and best practices. You will also liaise with customers to meet their needs.

Ideally, you will hold Food Safety Level 2 and Health & Safety Level 2 certificates. No other formal qualifications are required; however, you will be expected to read our manuals to understand our products and services. BM Caterers supports your training and development to help achieve your career goals.

Benefits include:

• An annual day off for your birthday
• Monthly masterclasses with Michelin-starred chefs
• Fully funded development courses from levels 2 to 7
• Discounts and cashback at retail and leisure outlets
• Cycle-to-work scheme
• Paid day off to volunteer on Freedom Friday
• Free lunch every workday
• Access to Mental Health Charter App 24/7
• Enhanced parental leave benefits
• Paid leave for fertility treatments
• Grandparent leave

Explore all benefits and more by visiting BM Caterers website.